Job Description

Area Aftersales Manager

Sydney, Zetland - Primarily looking after Western Australia Dealers

Maximum Term Contract (24M)

Please note that due to the maximum term contract nature of this role, successful applicants will be engaged via a Volkswagen Group Australia (VGA) approved agency partner and not via VGA directly. Otherwise you will be working onsite/ hybrid at VGA as per typical working arrangements.

About our Company

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.

About your new Role

This role will be providing business development support, Aftersales operational support and expertise to the Volkswagen, Skoda and Cupra dealer network within an assigned geographical area. In response to identifying dealer performance issues and opportunities to improve the operational performance, this role will provide remedial and proactive support to all components of the Aftersales business.

Your main responsibilities will include:

• Building strong and trusting relationships with stakeholders
• Driving business programs and initiatives
• Regularly monitoring, assessing, ensuring targets are met/exceeded
• Driving customer experience, monitoring and improvement of customer satisfaction and service retention
• Proactively seeking high performance in all aftersales metrics and quantitative and qualitative solutions across the dealer network for the successful execution and continual improvement.

About you:

• Be able to excel in a corporate environment, through strong stakeholder management, communication, and attention to detail
• 3+ years’ experience in an Automotive Aftersales capacity or/and have experience of senior account management, business development & consulting
• Can do mindset, entrepreneurial thinking, influence outcomes
• Have excellent verbal and written communication skills capable of communicating with audiences at all levels with clarity, impact and influence
• Team player, Self-driven with the ability to work autonomously
• Champion a strong work ethic coupled with sound judgment and customer focus
• Be fluent in metrics/reporting as well as in the MS Office suite.
  
  

Our Benefits, Rewards and Recognition include:

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why over 30% of our vacancies are filled by internal candidates.
• Additional leave including VGA Day paid leave day, birthday leave and paid parental leave of up to 20 weeks.
• Annual fitness and wellbeing subsidy towards a facility of your choice.
• Access to the VGA Car Lease Program.
• Discounts on Audi, Cupra, Skoda and Volkswagen car purchases.
  
  

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.
If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW!

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to Thao Vu - Thao.Vu@volkswagen.com.au.

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