XPENG

Area After Sales Manager (Europe)

XPENG  •  Diemen, NL (Onsite)  •  9 days ago
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Job Description

Area After Sales Manager (Europe)
Diemen
Full-time
Sales - Customer support
Responsibilities
1.Drive and monitor after-sales KPIs across assigned markets: service performance, parts logistics, cost efficiency, and uptime.
2.Build strong relationships with dealers/importers and ensure network readiness.
3.Manage escalation on technical, warranty, and customer satisfaction cases.
4.Oversee service process quality, capacity planning, and partner certification.
5.Lead operational reporting and market analysis, providing actionable insights to European management.
6.Support implementation of new EV service standards and digital tools across the network.
Qualifications
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XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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