Job Description

Key Job Responsibilities

Talent Acquisition

• Responsible for all stages of the talent acquisition process, from advertisement to talent selection, in accordance with the Workforce Plan
• Liaising and maintaining records with the Talent Acquisition team, as required

• Designs and delivers onboarding programs consistent with corporate standards
• Acts as point of contact for new employees regarding onboarding, orientation, and assimilation to policies and programs.
• Coordinates with recruitment agencies in fulfilling vacant roles, when necessary.
• Ensures all Talent Acquisition records and reporting requirements are maintained accurately for reporting purposes.
• Coordinates with relevant business leaders in creating and updating Job Descriptions where necessary, in accordance with Encore global standards

Learning and Development

• In coordination with the relevant CoE, ensures that all compliance training requirements are met by team members
• Designs and delivers relevant HR-related training courses where possible
• Coordinates with SMEs and sources external training providers to meet any specific training needs of team members

Compensation & Benefits

• Prepares, compiles, reviews and submits all relevant payroll information in a timely manner.
• Provides expert advice on salary bands and structures.
• Conducts review of up-to-date flight allowance rates
• Facilitates the timely renewal and maintenance of the Group Life and Health Insurance policies, in coordination with the assigned Insurance Broker and the relevant CoE.
• Regularly reviews and makes recommendations regarding Total Rewards to ensure the business remains competitive

Team Member Engagement

• Embody the company values and act as an Ambassador for Encore for All, promoting diversity, equity and inclusion
• Drives participation on engagement surveys, and contributes to the action planning
• Promotes a culture of recognition by encouraging team members to utilise and participate in company recognition tools and programs

Performance Management

• Answers questions and educates managers on company policies, legal practices, acceptable workplace behaviours and appropriate counselling methods
• Conducts meetings with employees and managers to identify concerns or complaints involving workplace conduct, performance issues, absence management, policy violations, harassment allegations and other complaints

• Provides guidance on effective ways of resolving employee relations and performance issues and makes recommendations utilising the company’s

• Facilitates disciplinary and grievance action and termination discussions, as needed, processes all required documentation
• Communicates with key stakeholders regarding concerns as appropriate
• Support the annual ITM process, providing guidance, timely reminders, to ensure completion

Project Management

• Monitors progress and performance against the project plan to ensure deadlines are met.
• Maintains project documentation and creates/updates process documentation.
• Provides project status updates to the project team and HR Leaders and CoEs.
• Assists in project planning by compiling/contributing information and recommendations.
• Partners with HR Leadership and CoEs in coordinating project resources.

Information Management, Reporting and HR Administration

• Maintains records and compiles statistical reports concerning employee data and relevant HR KPIs.
• Analyses report content and makes recommendations regarding trends.

• Maintains formal employee files and records in the Human Resources Information system (HRIS) and according to Encore Standards.

• Provides support to employees with HR questions or directs calls to the appropriate contact.

• Assists with overall employee life cycle procedures.
• Prepares relevant letters and communications as required.
• Performs general office support functions, as needed.

Legal and Employment Law Compliance

• Provides legal employment advice to business leaders and managers.
• Provides immigration support and interface with vendor and business partners.

• Ensures compliance through ongoing maintenance and renewal of employment visas and other relevant right to work documentation
• Reviews and maintains an up-to-date set of policies and procedures, in line with company standards and legal compliance