Job Description

As Architect – MarTech, you shape the technical architecture across a set of strategically important digital domains: marketing technology, customer relations platforms, conversational commerce, content and design tooling, and marketplace integrations.

You connect business needs with scalable technical solutions, ensuring that SaaS platforms, internal services, APIs, data flows, AI-enabled tooling, and third-party integrations work together coherently across the digital landscape.

This is a hands-on architecture role. You are expected to understand modern software engineering, APIs, integrations, data structures, cloud-native delivery, and operational realities well enough to challenge, guide, review, and where needed contribute directly. In short: not an ivory tower architect, but someone who can draw the map and still survive in the jungle.

You are not a gatekeeper, but a facilitator and a steward of sustainable, resilient architectures.

About the team

You will join the Digital Architecture & Technology team, a team that works across Digital to shape scalable, secure, and maintainable technology solutions. We partner closely with product teams, engineers, business stakeholders, and external technology partners across areas such as MarTech, Customer Relations, Content & Design, and Marketplaces.

Key Responsibilities

As our Domain Architect, you will define and guide the architecture within our MarTech landscape, with scope extending into Customer Relations, Content & Design tooling, conversational commerce and marketplace integrations. You translate business needs into scalable technology solutions and ensure our platforms, integrations and data landscape evolve in a consistent, future-proof way. Working closely with Product, Engineering, Data and Security teams, you'll combine strategic thinking with hands-on technical guidance to drive architectural excellence across the domain.

• Translate business and product needs into scalable system, API, integration and data-flow designs.
• Shape the architecture across customer-facing platforms, including AI conversational commerce, Salesforce Service Cloud and related integrations.
• Design and review integrations between SaaS platforms, internal APIs, customer service, content, marketing and marketplace solutions.
• Guide implementation through architectural decisions, API design and technical reviews while identifying risks, technical debt and opportunities for simplification.
• Collaborate with Security, Data and DevSecOps to ensure secure, resilient and compliant solutions, while maintaining clear architectural documentation.

Qualifications

You typically bring 8+ years of experience in software engineering, solution architecture or technical leadership roles, combined with a strong hands-on background in building, integrating and operating production systems.

You are comfortable working across complex, SaaS-heavy ecosystems and understand how to extend, configure and integrate vendor platforms while maintaining strong internal architectural ownership.

Key strengths include:

• Strong experience with APIs, event-driven architecture, integration patterns, cloud platforms and modern engineering practices.
• Experience in customer-facing technology ecosystems such as MarTech, customer service platforms, conversational commerce, contact centre tooling, content platforms or marketplace environments.
• Solid understanding of customer data flows, including consent, identity, preferences, segmentation, activation and service interaction history.

You are confident reviewing technical designs, API contracts, data models and event-driven architectures, and you can translate complex technical concepts clearly to both engineering teams and business stakeholders.

You also bring experience working with external vendors and implementation partners, while ensuring internal architectural direction and ownership remain strong and consistent.

What we expect from you

You bring structure to complex, vendor-heavy and cross-domain environments, turning ambiguity into clear, scalable direction. You embed an AI-first mindset in architectural decision-making, ensuring platforms, data flows and integrations are designed to support automation, intelligent orchestration and future AI-enabled capabilities across marketing, content, commerce and customer engagement. You challenge assumptions constructively, balancing ambition with simplicity, maintainability and sound architectural choices. You stay close to implementation where needed to provide meaningful guidance while enabling teams to move fast and independently. You promote reuse, standardisation and clear ownership, actively reducing unnecessary complexity, duplication and fragmented customer data. You work confidently across service, marketing, content, commerce and marketplace domains, ensuring a connected and coherent ecosystem. You create clarity and alignment across teams and partners, thinking in systems, customer journeys, data flows and operational impact.

Location and Working Conditions

At Rituals, we believe in the power of connection: with ourselves, each other, and the world around us. That is why we work 80% from the office (typically four days per week) and 20% from home. Together, we bring our brand philosophy to life by transforming everyday routines into meaningful moments.

Your Steps to Your New Career

• A call with our recruiter, Renée, to go through practical details.
• The first interview with a team member and the hiring manager.
• Business case and Talogy assessments (Personality and Capability) to complete at home.
• The second interview.
• In the event of a positive outcome, you will receive a proposal with the terms of employment.

Any questions? Our recruiter Renée is happy to speak to you via renee.havenaar@rituals.com Please note that applications via e-mail are not taken into consideration.