Key Responsibilities
● Lead end-to-end RPA process discovery and assessment to identify automation opportunities through stakeholder interviews and workshops.
● Analyze existing AS-IS business processes and design optimized TO-BE automated processes.
● Perform tool evaluation and automation feasibility studies to assist in selecting the best RPA tools for implementation.
● Evaluate project commercials and coordinate with multiple vendors related to RPA initiatives.
● Gather requirements and draft comprehensive project documentation, including Business Requirement Specifications (BRS), Process Design Documents (PDD), and Solution Design Documents (SDD).
● Act as the primary liaison between business users and RPA developers or architects to validate process logic and ensure technical alignment.
● Conduct regular demo sessions and product training for business sales teams and clients to ensure maximum utilization of RPA solutions.
● Create detailed test cases and test scenarios to lead UAT planning and execution.
● Monitor project initiation activities, including the preparation of project charters, business use cases, and the formation of project governance teams.
● Manage COE support teams to oversee deployments, resolve technical issues, and ensure strict adherence to service level agreements (SLAs).
● Track project benefits, drive continuous improvements, and implement business continuity plans for uninterrupted operations.
Required Skills & Qualifications
● 9+ years of professional experience spanning Business Analysis and Project Management within development and production support environments.
● Educational background including a B.Tech degree and/or a Post Graduation Diploma in Banking and Finance (PGDB).
Technical & Domain Expertise
● Hands-on expertise with major RPA platforms, specifically UiPath, Blue Prism, and Open Span.
● Deep domain knowledge in Banking and Financial Services, including familiarity with KYC remediation, AML compliance guidelines, and transaction monitoring.
● Experience integrating intelligent automation technologies, such as OCR for data extraction/cheque clearing and AI models for email classification.
● Strong understanding of banking operations, including EOD/EOM/EOY activities, ATM dispute resolution, and regulatory reporting.
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
