We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long term project. Here are a few details.
Key Responsibilities:
Manage assigned support cases of varying severity and track progress through CRM systems.
Communicate effectively with customers to gather information, analyze issues, and provide updates until resolution.
Document case details to support efficient issue tracking and escalation.
Participate in and lead customer conference calls, tailoring communication to the audience.
Collaborate with senior engineers for complex issue resolution.
Prioritize workload and manage customer expectations effectively.
Work flexible shifts, including weekends and holidays, as part of a 24x7x365 support model.
Develop subject matter expertise in specific RSA Archer functional areas.
Requirements:
Bachelor’s degree or equivalent experience.
Up to 2 years of professional experience in a technical or customer support role.
Strong communication, problem-solving, and organizational skills.
Willingness to work from 11:00 AM to 8:00 PM IST.
Successful companies gain back 30% of their budget & time each year. How?
They partner with Alignity to solve their challenges in
- Digital Transformation
- Employer Branding & Hiring
- Performance Innovation
See others share their specific benefits by partnering with us:
Clients: https://alignity.io/talent-acquisition/#WhyClientsTrustUs
Employees: https://alignity.io/candidate-services/#WhyEmployeesLoveUs
Connect with us if you are looking for Outsourcing, Staffing solutions in below niches
- Cloud/Data
- Cybersecurity
- AI/ML
- Fullstack
- Agile
- SAP
