Job Description

We are seeking a highly motivated and detail-oriented Accounts Receivable (AR) Supervisor to lead our Accounts Receivable team and oversee all aspects of the order-to-cash process. The AR Supervisor will be responsible for ensuring accurate invoice receipt by customer, timely collections, cash application, account reconciliation, and process improvement initiatives. This role requires strong leadership, analytical skills, and the ability to build collaborative relationships with customers and internal stakeholders.

Responsibilities & Duties:

• Supervise and mentor Accounts Receivable staff, including workload management, training, and performance development.
• Oversee daily AR operations, including invoicing, cash application, collections, and account reconciliations.
• Monitor customer accounts to ensure timely payment and minimize delinquent balances.
• Review aging reports and implement collection strategies to improve cash flow and reduce outstanding receivables.
• Resolve escalated billing discrepancies, customer disputes, and payment issues.
• Collaborate with Sales, Customer Service, and Operations teams to address customer account concerns.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Prepare periodic AR reporting, KPIs, and analysis for leadership review.
• Assist with month-end, quarter-end, and year-end close activities.
• Support external and internal audit requests related to AR activities.
• Identify opportunities for process improvements and automation within the AR function.
• Maintain accurate customer credit and account records.
• Additional tasks and responsibilities required in the role.

Job Qualifications:

Required

• 5+ years of Accounts Receivable or Accounting experience.
• 2+ years of supervisory or team leadership experience.
• Strong understanding of AR processes, collections management, and cash application.
• Proficiency in Microsoft 365 Suite and ERP systems.
• Excellent communication, customer service, and problem-solving skills.
• Strong attention to detail and organizational abilities.

Preferred

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Experience with SAP or similar ERP systems.
• Knowledge of credit management and customer risk assessment.
• Accounting certification or professional designation is a plus.

Skills:

• Leadership and team development
• Time management and prioritization
• Effective communication
• Financial analysis and reporting
• Customer relationship management
• Process improvement
• Conflict resolution

Benefits & Compensation:

• Annual Base Salary Range of $88,000 - $95,000, depending on experience
• Paid holidays and vacation time
• Group medical/pharmacy insurance options with company funded health care spending accounts
• Dental insurance & Vision insurance
• A 401k account with company matching contribution
• Company-paid life insurance and short-term and long-term disability insurance
• Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
• Employee Assistance Program (EAP)
• Tuition benefits including professional certifications