Job Description

The AR Specialist I - Deductions role is responsible for managing an assigned AR portfolio, focusing on the researching and resolving of customer short payments, chargebacks, claims and deductions. This role involves identifying the root cause of deductions within specified timeframes and collaborating with internal teams to prevent future occurrences. The AR Specialist will also manage aging reports and regularly meet with the sales and customer experience teams to discuss and resolve issues. This role focuses on minimizing accounts receivable risk through deduction analysis for claims received and the collection process.

Key Responsibilities:

• Research and Resolution: Investigate and resolve customer short payments, chargebacks, claims and deductions.
• Root Cause Analysis: Identify the root cause of deductions and implement corrective actions to prevent future occurrences.
• Internal Collaboration: Work closely with internal teams including sales and customer experience to discuss and resolve deduction-related balances, resolve issues and improve processes.
• Aging Reports: Maintain and analyze aging reports to monitor overdue accounts and take appropriate actions. Provide frequent analysis of customer account status and updates to management on deduction trends and resolution status.
• Risk Minimization: Focus on minimizing accounts receivable risk through effective deduction collection processes. Use problem solving skills to make appropriate recommendations for resolution of deductions and disputes based on research results and analysis.
• Customer Communication: Maintain regular, effective communication with customers to resolve deduction issues promptly.
• Reporting: Perform regular reporting and participate in meetings with internal support teams to discuss AR performance and issues
• Record Keeping: Ensure all AR records are accurate, up-to-date and compliant with company policies and regulations.

Required Skills and Competencies:

• Familiarity with accounting software such as SAP, FSCM Dispute Management or other ERP systems
• Basic skills in Microsoft Office Suite, specifically Microsoft Excel and Word applications
• Analytical and problem-solving skills (ability to define issues, collect data, establish facts, draw valid conclusions and find solutions)
• Organizational and time management skills
• Strong communication (oral and written) and interpersonal skills
• Team player with an ability to work independently
• Trustworthy, strong sense of ownership and accountability
• Ability to meet deadlines
• Able to adjust readily to change and adapt as needed
• Attention to detail and high level of accuracy

Proficiency Level:

• Performs work under direct supervision.
• Handles basic issues and refers more complex issues to higher-level staff.

Education and Experience:

• High School diploma

Working Requirements

• Based in Tampa corporate office with minimal travel requirements.
• This is an in-office position with 1 day work from home

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.