Job Description





We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.





Job Description

The AR Service Delivery Coordinator serves as a primary liaison between the organization and internal and external customers, with a focus on accelerating the resolution of accounts receivable issues and reducing past-due balances. This role leads customer-facing discussions, collaborates with customer Accounts Payable teams and internal stakeholders, oversees settlement activities, and monitors aging accounts, disputes, and collection performance to support timely collections, issue resolution, and cash flow goals. The ideal candidate will bring a strong analytical mindset, deep understanding of AR processes, and the ability to coordinate cross-functional activity to remove barriers to payment.

Key Responsibilities:

Service Delivery Supervision

• Oversee and execute the GBS strategy to maintain the financial health of AR balances, with emphasis on accelerating resolution of aged and past-due balances.
• Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met by internal teams and third-party service partners.
• Raise and develop strategies to mitigate potential financial risks.

Maintain AR Balance

• Serve as the primary coordinator between AR teams, customer Accounts Payable teams, and internal stakeholders when payment issues, disputes, or collection impasses occur.
• Lead customer-facing meetings using structured agendas, documented discussion points, and clearly defined action items.
• Deploy resources to properly address AR escalations.
• Review aging accounts and disputes, identify root causes, and drive resolution efforts for aged AR, particularly balances outside the current fiscal year.
• Research, develop, and manage settlement proposals in collaboration with key stakeholders to support appropriate resolution of outstanding balances.
• Partner with associates from our third-party service partners to resolve AR issues.

Performance Monitoring & Reporting

• Monitor aging AR, past-due percentages, collection performance, DSO, aging buckets, and SLA compliance for assigned accounts.
• Provide actionable insights through dashboards and reports to leadership.
• Complete, analyze, and present incentive scoring results and related performance metrics when necessary.
• Identify process bottlenecks and recommend improvements.

Technology & Tools

• Leverage workforce management software and ERP systems (e.g., SAP, Oracle, Workday).
• Support automation and digital transformation initiatives within AR.

Collaboration & Communication

• Act as a liaison between AR, GBS teams outside of AR, commercial teams, finance teams, customer Accounts Payable teams, and external customers.
• Collaborate with Senior Management to surface opportunities of improvement regarding AR.
• Coordinate cross-functional activities to remove barriers to payment, improve cash flow, and implement process improvements through stretch assignments when necessary.

Team Oversight

• Provide supplemental training and development of AR associates.
• Provide coaching and feedback when necessary.

Education and Experience required:

• Bachelor's degree in Finance, Business Administration, or related field (Master’s preferred).
• 3+ years of experience in Accounts Receivable, Workforce Management, or Financial Operations.

Knowledge and Skills required:

• Strong analytical, organizational, and communication skills.
• Ability to work in a fast-paced, matrixed environment.
• Strong analytical, organizational, problem-solving, and communication skills.
• Demonstrated professional maturity, stakeholder management capabilities, with the ability to influence without direct authority across a complex matrix organization.
• Proficient with MS Office suite (Word, Excel, Outlook, PowerPoint).

Preferred Skills:

• Knowledge of AR metrics and best practices.
• Proficiency in workforce planning tools (e.g., NICE, Verint, Kronos) and data analysis platforms (e.g., Excel, Power BI).
• Experience with Lean or Six Sigma methodologies.
• Experience in a shared services or global business services environment is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift