Job Description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

Job Title: Credit Operations Analyst

The Credit Operations Analyst plays a critical role in supporting the integrity, accuracy, and compliance of credit operations. This position is responsible for the review and processing of back‑end adjustments, investigation and resolution of unidentified payments, and compilation of data for management reporting. The role serves as the final approver and signer for Credit Memo (CM) and Debit Memo (DM) forms and works closely with internal and external auditors to support monthly, quarterly, and annual audit requirements. The ideal candidate is highly analytical, detail‑oriented, and comfortable managing complex processes in a fast‑paced environment.

Key Duties and Responsibilities

Credit Operations & Adjustments

• Review and process back‑end adjustments to ensure accuracy, completeness, and compliance with company policies and internal controls.
• Act as final signer and approver for Credit Memo (CM) and Debit Memo (DM) forms, ensuring proper authorization and documentation.

Payment Research & Reconciliation

• Investigate and resolve unidentified or unapplied payments, ensuring timely and accurate reconciliation.
• Partner with internal teams to resolve discrepancies and prevent recurring issues.

Reporting & Data Analysis

• Compile, analyze, and validate data used for management and compliance reporting.
• Provide insights, trend analysis, and recommendations to support operational decision‑making.

Audit & Compliance Support

• Review and approve forms through OneSpan, ensuring audit‑ready documentation.
• Coordinate with internal and external auditors by providing test samples, documentation, and responses to audit inquiries.
• Manage and complete monthly, quarterly, and compliance audit processes, including:
  • Proof of Delivery (POD) validation
  • OT 84 reporting validation
• Participate in annual walkthroughs and audits to ensure ongoing compliance and process accuracy.

Customer Care Support

• Serve as backup support for the Customer Care team handling shipping issues, as needed, to ensure continuity of service.

Process Improvement

• Identify gaps, risks, and inefficiencies within credit operations.
• Recommend and support process improvements to enhance accuracy, efficiency, and controls.

Education & Experience

• High school diploma required; four‑year degree in Finance, Accounting, or a related field preferred.
• Prior experience in credit operations, audit support, accounts receivable, or financial operations strongly preferred.
• Experience or exposure to AI tools, automation, or data‑driven technologies is a plus.

Skills & Competencies

• Strong analytical skills with exceptional attention to detail.
• Solid understanding of audit processes, compliance controls, and documentation requirements.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong organizational and time‑management skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Working knowledge of AI concepts and automation tools preferred.
• Ability to work independently while also collaborating effectively across teams.

@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.