Job Description

We are looking for AR Manager RCM (Remote US)

Fully Remote
5-7 years managing a team within the back-end Revenue Cycle environment (AR, Billing, Follow-up, etc..)
Must have healthcare
Knowledge and experience with Epic AND Cerner preferred
Someone from competitors preferred – R-1 or Conifer
Bachelors degree not a must but HIGHLY preferred

AR Manager – Revenue Cycle

ABOUT THE ROLE

The AR Manager - Revenue Cycle plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Manager must be able to proactively monitor daily workflow and staff productivity

This role will report directly to the Revenue Cycle Director.

Responsibilities:

Lead and direct a staff of supervisors that will have individual teams consisting of no more than 10 employees.
Manage billed AR and post payment denials to ensure customer contractual SLAs are met consistently
Maintains a relationship with all internal teams and customers
Design, improve and execute customer processes and workflow.
Develop and implement recommendations and provide formal feedback on project results and team performance to management.
Ability to create detailed reports for management.
Ability to maintain confidentiality of all information under HIPAA guidelines and customer confidentiality agreements.
Supports new customer expansion development and implementation.
Other responsibilities as assigned.

Core Competencies:

Data driven; ability to use revenue cycle data to make decisions, develop strategies and prioritize work
Ability to identify areas of concern that affect cashflow and develop plans to correct
Proven analytical skills to resolve unresolved claims or account issues
Expertise in major payer processes
Proven ability to deescalate client, team member, and peer issues
Proven understanding of quality audit reviews and ability to effectively communicate any changes or training needed
Proven ability to work more than 40 hours per week when is needed to get the job done
Proven team building facilitation and feedback
Proven ability to create, review, update, and implement process improvements
Proven ability to develop internal processes that hold team members accountable
Proven ability to make informed decisions
Ability to manage multiple AR’s and manage multiple AR teams
Proven ability to be adaptable with changes in direction or strategy and ability to execute on the changes  
Demonstrate the ability to identify process improvements that will reduce avoidable write offs and communicate that to the client effectively
Understanding the correlation between staffing, net cash collected, and the bottom line

Required Qualifications:

5-7 years’ experience in managing back-end revenue cycle teams in a hospital/physician enterprise or health care outsourcing environment
Cerner Revenue Cycle Management Knowledge
Epic Revenue Cycle Management Knowledge
Strong organizational skills
Takes initiative to complete tasks rapidly and accurately
Strong analytics/data science skills
Experienced leading and managing remote employees in a high contact center environment  
 Strong computer skills, including Microsoft Excel, Word, and PowerPoint
Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.

Desired Qualifications:

Bachelors degree from an accredited college
Certified revenue cycle management experience
Prior continuous improvement experience utilizing Lean Six Sigma tools
Higher preference for candidates who meet the Desired Qualifications