Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

The Accounts Receivable Billing Specialist will be responsible for a wide range of duties, including billing, invoicing, and customer support. The Accounts Receivable Billing Specialist will work across functions to ensure proper recording and processing for their billing sector. The Accounts Receivable Specialist will have knowledge of local billing requirements and work as a liaison with the applicable local Accounting firm to insure the accuracy of the customer invoice. This position requires heavy invoicing to shipment reconciliations and high regard for accuracy.

Key Responsibilities:

• Daily invoicing to customers based on customer purchase orders, shipping reports, receivable reports and contracts.
• Exposure to complex billing structures a must
• Daily communication with various departments internally as well as externally as it relates to billing Review customer contract requirements as they relate to billing and payment terms and insure customer invoices meet all requirements as stated in the contract.
• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
• Insure customer invoices meet any local government requirements by working closely with customer, sales team and /or local accounting firms.
• Ensure billing and invoicing are completed timely and deadlines are met
• Maintain highly accurate and complete Accounts Receivable records.
• Perform other relevant duties as requested by management
• Performs miscellaneous tasks and projects as assigned by Manager.
• Resolve escalated issues in the A/R department as priority
• Create documentation for new and or updated A/R processes and distribute throughout the team.
• Responsible for SOX compliances.
• Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
• Protects organization's value by keeping information confidential.

Must Have:

• BCOM, BCOM (H), Postgraduate from reputed college.
• 2-4 years of relevant industry experience
• Previous experience in A/R analysis, reporting and Billing, Issue resolution and cash collection for US/Canada/EMEA/CALA/APAC regions.
• Strong communication and Microsoft Excel skills.
• Accounting knowledge and experience in Oracle R12 & Excel is preferable

Nice to have:

• Be self-directed, have excellent initiative and organizational skills
• Work in an environment that is fast paced and demanding
• #LI-MP2

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.