Job Description

Are you a problem-solver who enjoys working with both customers & financial information? Do you enjoy digging into account details, explaining complex information clearly, and finding solutions that work for both the customer and the business?

IdeaTek is looking for an Accounts Receivable & Collections Specialist to support both accounts receivable and customer collections. This isn't a traditional accounting role focused solely on debits and credits. You'll spend a significant portion of your time working directly with customers to resolve billing questions, collect past-due balances, establish payment arrangements, and navigate more complex account situations.

You'll be an important connection between accounting and our customer-facing teams, helping customers navigate billing and payment needs while supporting positive outcomes for both the customer and the business.

A Day in the Life

Your day will be a mix of customer conversations, account research, and behind-the-scenes AR work. You may start by reviewing past-due accounts and making outbound calls, then dig into a customer's account to explain a promotion or discount, establish a payment arrangement, or help resolve a complex billing question escalated by Customer Service.

Throughout the day, you'll post payments, review AR reports for accuracy, coordinate collection activity, and determine the appropriate next steps for accounts requiring follow-up. You'll also look for ways technology and better processes can make the work more efficient.

What You'll Do

Key responsibilities include:

• Help manage collection activity for past-due accounts through outbound calls, customer communications, payment arrangements, and other appropriate collection efforts.
• Serve as an escalation point for complex billing questions, helping customers understand invoices, payments, promotions, discounts, and account balances while identifying opportunities to retain customers.
• Help manage delinquent accounts through appropriate next steps, including payment arrangements, service suspension, bad debt review, write-offs, and coordination with external collection partners in accordance with company policy and US GAAP.
• Support day-to-day accounts receivable activities, including posting payments and monitoring AR reports for payment, discount, and account accuracy.
• Serve as a knowledgeable resource for IdeaTek's accounts receivable and billing systems, troubleshooting issues and supporting related reporting needs.
• Identify and implement process and technology improvements that increase efficiency, accuracy, and consistency across AR and collections activities.
• Document processes and develop standard operating procedures that support Accounting team operations.
• Support audits, government compliance reporting, and other Accounting initiatives through data gathering, analysis, and cross-functional collaboration.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 2+ years of experience in collections, accounts receivable, accounting, billing, or a related role.
• Proficiency with Microsoft Office and/or Google Workspace programs.
• Strong technical aptitude with the ability to quickly learn billing, accounting, and customer management systems.
• Experience working directly with customers to resolve billing, payment, collections, or other account-related concerns.
• Ability to navigate sensitive or complex customer conversations with empathy and professionalism while supporting customer retention, company policies, and business needs.
• Strong analytical and critical-thinking skills with the ability to research account discrepancies and determine appropriate solutions.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage a high volume of work and competing priorities.

What Will Help You Stand Out

Preferred Qualifications:

• Associate degree or higher in Accounting, Finance, Business
• Experience with billing platforms.
• Experience working within telecommunications, technology, or another subscription-based service organization.
• Experience identifying or implementing technology and automation solutions that improve accounting or collections processes.

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Customer-Minded – You can show empathy and look for solutions while still holding customers accountable to their commitments.
• Resilient – You approach challenging situations with professionalism, maintain composure, and stay focused on finding productive solutions.
• Problem-Solver – You dig into the details, ask the right questions, and use sound judgment to determine the best path forward.
• Detail-Oriented – You understand that accuracy matters when you're working with customer accounts and financial information.
• Adaptable – You can shift priorities, manage a fast-moving workload, and recognize what needs your attention first.
• Efficiency-Minded – You look beyond how something has always been done and identify ways technology and better processes can improve the work.

Why Join IdeaTek?

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential
• Medical, dental, vision, life, and 401(k) with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• We are Trustworthy – We build confidence through transparency, follow-through, and dependability.
• We count on Big Thinkers – We don't just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation – We're always looking for ways to improve and redefine what's possible.

Ready to Apply?

If you're ready to combine your financial skills, problem-solving mindset, and ability to navigate meaningful customer conversations, we'd love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.