Job Description

The AR Collections Specialist based in our Charlotte Headquarters office (Southend), will play a vital role at Crete United responsible for the professional execution of collections activities and related AR responsibilities, working closely with our partner businesses and accounting team members across the US. They will also be responsible for each account that requires special handling to achieve successful collection outcomes ensuring customer satisfaction, including customer account research and fulfilling customer requests.

Responsibilities

• Manage and maintain AR portfolios for partner companies including standardizing processes and implementing Crete AR standards.
• Handle telephone and electronic communication performing collections on past due accounts receivables for Crete United partner companies across the US.
• Implement and monitor payment plans
• Responsible for call and correspondence activity and chargebacks
• Responsible for quality assurance monitoring
• Assist with special requests for both internal and external customers
• Contact customers as needed to resolve account issues
• Document activity and maintain follow up on all accounts
• Respond to customer AR calls with regards to account inquiries
• Provide documentation to customers requesting invoices, statements, etc.

Qualifications, Skills and Background

• Minimum 3 years’ experience in an office environment performing commercial AR collections activity, data entry or other computer-based and detailed intensive work required
• Strongly prefer prior commercial construction or contractor collections experience.
• Knowledge of billing procedures and collections techniques
• Must have knowledge of collections and ability to work in a fast-paced environment.
• Must be proficient in Microsoft Office (Word, Excel, etc.) *particularly Excel
• Previous experience with Viewpoint Spectrum a plus
• Have a working knowledge of FDCPA and GLB Privacy Act as well as Liens and Lien Waivers.

• Strong attention to detail and high level of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Excellent organizational skills
• Be able to work as a team and independently
• Must be comfortable working with set goals and KPIs
• Ability to produce results in a fast-paced and challenging environment
• Display critical thinking skills with the ability to "think outside the box"

Why Choose Us?

A career with the Crete United can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.

Compensation and Benefits

• We offer a very Competitive base pay depending on experience and qualifications plus performance-based bonus.
• Medical, Dental, Vision, Life and Disability Insurance
• 401k with 4% company match
• Unlimited PTO and paid holidays
• Hybrid remote- Monday through Thursday in office Friday remote.
• Opportunity for career advancement

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.