Job Description

FleetPride is seeking a highly motivated and analytically driven Accounts Receivable Business Analyst to support the AR Shared Services organization. This role will serve as a critical link between customers, Sales, Customer Service, and Finance, helping to drive resolution of billing issues, improve cash flow, and enhance the overall customer experience.

The ideal candidate brings a strong blend of analytical capability, business acumen, and interpersonal effectiveness. This individual will play a key role in analyzing accounts receivable trends, identifying root causes of disputes or delays, and partnering cross-functionally to drive timely resolution.

This position requires a confident communicator who can effectively engage with external customer stakeholders as well as internal teams, while leveraging data and reporting to influence outcomes and improve processes.

DUTIES & RESPONSIBILITIES

Accounts Receivable Analysis & Issue Resolution

• Analyze customer accounts to identify trends in past due balances, disputes, deductions, and payment behaviors
• Investigate and resolve complex billing and payment discrepancies in partnership with internal and external stakeholders
• Proactively identify root causes of recurring issues and drive sustainable resolution
• Support collections efforts by providing insights and analysis to prioritize actions and improve cash flow

Customer & Stakeholder Liaison

• Serve as a primary point of contact for key customer accounts, building strong, professional relationships
• Partner closely with Sales, Customer Service, and Finance Shared Services teams to resolve billing and account issues
• Communicate effectively with customers to address inquiries, clarify discrepancies, and ensure timely resolution
• Act as a liaison between customer procurement platforms and internal systems to ensure alignment and accuracy

Reporting & Data Analysis

• Utilize Excel and other tools to analyze large data sets and translate findings into actionable insights
• Monitor key metrics such as DSO, aging trends, dispute volumes, and resolution timelines
• Support leadership with ad hoc reporting and analysis to inform decision-making

Process Improvement & Operational Support

• Identify opportunities to improve AR processes, reduce manual effort, and enhance data accuracy
• Partner with AR leadership to implement process improvements and standardization initiatives
• Support system enhancements and participate in testing and validation of AR-related changes
• Assist in documenting processes and developing best practices across the AR function

Systems & Platform Support

• Develop working knowledge of AR systems and customer billing platforms (e.g., Billtrust, Coupa, Ariba, OBS)
• Support issue resolution related to invoice submission, data discrepancies, and system integrations
• Collaborate with IT and internal teams to troubleshoot and resolve system-related challenges

EDUCATION & TRAINING

• Bachelor’s degree in Finance, Accounting, Business, or related field required

KNOWLEDGE & EXPERIENCE

• 3–5+ years of experience in accounts receivable, finance, or business analysis roles
• Experience in high-volume AR or shared services environments
• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) required
• Experience with SQL queries and reporting preferred
• Experience working with ERP systems and AR/billing platforms preferred
• Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plus

SKILLS & ABILITIES

• Strong analytical and problem-solving skills with attention to detail
• Confident communicator with strong interpersonal skills and ability to influence stakeholders
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Customer-focused mindset with a commitment to service excellence
• Ability to translate data into meaningful insights and actionable recommendations
• Self-starter with a proactive approach to identifying and resolving issues

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.