Job Description

Experts in the art of hospitality, Idaho Central Arena and Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Box Office Staff Member at IC Arena, you will be the first point of contact for guests, providing outstanding customer service while assisting with ticket sales, event information, and general inquiries.

Duties/Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Sell tickets for games, concerts, and special events using the box office point-of-sale system.
• Provide accurate event information, seating details, pricing, and venue policies to guests.
• Handle cash, credit card transactions, and refunds accurately and responsibly.
• Maintain organized and clean workstations and ticket windows.
• Resolve customer issues and escalate concerns to supervisors when necessary.
• Assist with will-call distribution, guest list coordination, and ticket printing or reissuing as needed.
• Other job-related duties as assigned.

Requirements

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.