Job Description

Responsibilities:

• Perform all tasks related to processing special handling invoices for large, complex commercial
  customers
• Maintain third-party billing portals
• Communication with cross-functional internal teams related to customer account status will be
  required
• Communication with various large commercial customers regarding account status
• Maintain strong customer relationships through effective communication
• Perform and maintain account billing reconciliations for customers
• Investigate and resolve any irregularities or inquiries timely and accurately
• Provide documentation to customers or cross-functional teams requesting invoices, statements, etc.
• Maintain sensitive customer financial information and organized financial records, electronically
• Recommend improvements for invoicing processes
• Research and resolve second and third-level customer inquiries
• Develop key relationships with cross-functional teams to mitigate invoicing errors

Qualifications:

• Minimum 1-year experience in an offer environment performing data entry or other computer-based
  work required; prior experience with accounts payable/receivable or transaction-based services
  preferred
• Experience with third-party portal billing preferred
• Proficient Excel/Google Sheets experience
• Good judgment, strong decision-making, and problem-solving skills
• Knowledge of transaction-based services
• Communicate articulately and efficiently in both written and verbal forms
• Highly organized with strong attention to detail
• Accounting knowledge
• Strong communication and interpersonal skills
• Strong attention to detail and high level of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Excellent organizational skills
• Be able to work as a team and independently
• Must be willing to work in shifting schedules including a graveyard shift

• Invoice Preparation and Distribution:
  • Prepare accurate and timely invoices for all clients, ensuring that billing schedules and deadlines are consistently met
  • Update fee schedules as needed via billing revision tickets with special attention to asset exclusions, fixed fees, or tiered fee schedules
  • Prepare and amend invoices as needed by using billing software
  • Prepare credit memos in NetSuite as needed
• Client Billing Inquiries and Dispute Resolution:
  • Serve as the secondary point of contact for all client billing-related inquiries and internal Advisor and Wealth Managers billing-related inquiries
  • Investigate and resolve billing discrepancies and disputes, working closely with the Private Client Services (PCS) Team to ensure client satisfaction and retention
  • Process adjustments or corrections to client accounts as necessary
• Accounts Receivable and Collections:
  • Under direction of Vice President, Finance & Accounting, monitor outstanding balances and perform regular follow-up on aged accounts, including sending reminders and communicating with clients to negotiate payment arrangements
  • Record and reconcile client payments and maintain comprehensive and up-to-date billing records through daily cash reconciliation
• Compliance and Reporting:
  • Adhere to all internal policies, regulatory guidelines, and industry standards within the billing process
  • Assist in the preparation of reports and analytics related to billing and accounts receivable for internal stakeholders
  • Recommend process improvements to enhance billing accuracy and efficiency
• Collaboration and Support:
  • Work closely with other departments, particularly the Private Client Services (PCS) Team and Compliance Teams, to ensure billing accuracy and compliance with all contractual obligations
  • Assist with internal and external audits related to billing by being a keeper of master documentation

• Bachelor's degree in Finance, Accounting, or related field
• 2+ years of experience in billing, accounts receivable, or in a similar role within the financial services industry. Experience in wealth management is a plus
• Strong understanding of billing and financial concepts
• High proficiency in MS Office (particularly Excel) and billing software
• Exceptional attention to detail and accuracy
• Excellent communication and negotiation skills, with a customer service-oriented approach
• Ability to manage sensitive financial information with integrity and confidentiality
• Proven ability to work under pressure and adhere to tight deadlines
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).