Job Description

Job Location Skagit Valley Family YMCA Mount Vernon Hoag Road - Mount Vernon, WA 98273 Salary Range $18.00 - $22.00 Hourly

Job Shift Any

This Aquatics Program Coordinator serves as the primary administrative and customer service contact for all aquatics programs, with a strong emphasis on swim lesson communication, registration support, and family follow-up. This position supports the Aquatics Director by managing phone calls, emails, waitlists, lesson coordination, and program communication so aquatics leadership can remain focused on safety, staff development, and program quality.

OUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

OUR COMMITMENT TO EQUITY: Skagit Valley Family YMCA is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. The Y does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All staff hired at the Y are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community.

ESSENTIAL FUNCTIONS:

Member & Family Communication (Primary Responsibility)

• Serve as the first point of contact for aquatics-related phone calls, emails, and inquiries.
• Provide accurate, friendly information regarding swim lessons, session dates, schedules, pricing, availability, and program structure.
• Manage and maintain swim lessons waitlists; proactively contact families as openings become available.
• Send session start reminders, schedule updates, cancellations, and end-of-session communications.

Registration & Administrative Support

• Assist members with aquatics registrations using the Y’s membership and program systems.
• Maintain accurate lesson rosters, enrollment data, and attendance records.
• Track enrollment trends, cancellations, and capacity data and share insights with aquatics leadership.

Swim Lesson Program Support

• Support aquatics leadership in lesson session planning and administrative setup.
• Prepare lesson rosters and participant lists prior to session start.
• Communicate lesson updates to instructors and leadership as needed.

Member Experience & Issue Resolution

• Deliver consistent, mission-aligned customer service that reflects YMCA values.
• Address routine questions or concerns; escalate safety, policy, or staffing issues to aquatics leadership when appropriate.

Administrative Assistance

• Draft and send aquatics program communications on behalf of the department.
• Maintain basic administrative records related to swim lessons and aquatics programs.
• Provide support for aquatic events, outreach initiatives, or special programs as assigned.

Qualifications

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer, and other office equipment, for extended periods of time and be able to communicate using phones and other electronic devices.
• The employee frequently is required to sit, stand and reach, move around the work environment, and occasionally lifts and/or moves up to 20 pounds. Must be able to respond to emergencies.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate, can occasionally reach high volumes.
• The employee will be regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks and work under intensive deadlines with frequent interruptions.
• The employee must be able to interact with aquatics leadership, members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.
• Flexible scheduling required during peak swim lesson periods.
• Occasional presence near the pool area.

QUALIFICATIONS:

Required:

• High school diploma or equivalent required.
• Experience in administrative support, customer service, program coordination, or a related role.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of phone calls and emails.
• Proficient with basic computer systems, scheduling software, and data entry.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Professional, dependable, and aligned with YMCA mission and values.

Preferred:

Candidates with the following background or experience are encouraged to apply and may receive additional consideration:

• Prior experience working in an aquatics environment (YMCA or similar facility).
• Current or prior lifeguard certification (YMCA or American Red Cross).
• Swim lesson instruction experience, including youth and/or adult programs.
• Familiarity with swim lesson levels, progression models, and aquatic scheduling.
• Experience supporting aquatics leadership, swim instructors, or aquatic programs.

COMPENSATION & SKILL-BASED PAY CONSIDERATION:

The base hourly rate for this position is $18.00 - $22.00 per hour (DOE).

Candidates who possess or later obtain relevant aquatics certifications or experience may be eligible for placement at the higher end of the pay range or future wage adjustments, including:

• Active or previous lifeguard certification
• Swim lesson instruction experience
• Demonstrated aquatics program knowledge or prior YMCA aquatics employment

Any wage adjustments related to certifications or experience will be evaluated based on role relevance, demonstrated competency, and departmental need.

BENEFITS FROM DAY 1:

• Free YMCA household membership;
• 403(b) Saving Account enrollment;

Your other benefits will be (waiting period applies):

• 8 paid federal holidays a year (full-time benefited employees to be eligible)
• Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days)
• 2 paid personal days & 1 paid birthday per year
• Medical, vision, and dental insurance (full-time benefited employees to be eligible)
• 403 (b) Retirement Employer Match (after 2 years with 1,000 hours)
• Life insurance, and more! (full-time benefited employees to be eligible)
• Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.