Job Description

Posting number: 2026-00437

Department: PRCR - Recreation

Job classification: Pool Manager

Posting type: Open

Categories: Recreation, Parks and Recreation

Summary

Responsible for ensuring the safety of aquatic facility patrons by preventing and responding to emergencies and managing the staff's response to emergencies. This position may fulfill the duties of lifeguard, cashier, instructor, and/or manager. Make regular inspections of the pool and its equipment to ensure that their condition is safe and sanitary. Responsible for oversight of and ability to perform POS register operation, following the City of Raleigh cash handling procedures, balancing daily revenues, assisting in answering the telephone, handling guest requests and comments, handling admissions, memberships sales, and program registrations through several computer applications. Able to retain information about site amenities, fees, and directions to meet the needs and questions of park patrons and perform general duties as required. The position involves physical movement and working in both indoor and outdoor settings in all types of weather. Responsible for the complete operation and administration of the pool with a direct report to the full-time Aquatic Facilities Supervisors.

Work Hours and Location:

This position involves a combination of night, weekend, and occasional city holiday shifts, requiring flexibility to provide facility coverage. Hours will vary based on rotations with full-time staff and after-hours coverage as needed/assigned. This position may be required to work at other City of Raleigh Aquatic facilities as required.

Examples of duties

• Provide proper surveillance of the facility and patrons.
• Enforce all aquatic facility policies, rules, and regulations.
• Ensure the safety of aquatic facility participants, spectators, and staff by recognizing and responding to first aid and lifesaving care in case of injury or sudden illness.
• Report unsafe/unsatisfactory conditions and behaviors to the supervisor.
• Identify hazardous conditions and eliminate or minimize them to ensure safety.
• Maintain a clean, neat, and organized pool area.
• Perform routine custodial care and maintenance to the facility and pool, such as vacuuming, picking up trash, and hanging life jackets, etc.
• Inspect the facility on a daily schedule, place equipment on the pool deck in preparation for daily operations.
• Attends and participates in assigned meetings, trainings, orientations, and evaluations.
• Exercise regularly to maintain fitness level (strength and endurance)
• Calls swimmers out of the water during electrical storms and/or torrential rains
• Keeps water clean by testing, adjusting chemical balance, and maintaining chemical logs.
• Maintains responsibility for the accurate completion of accident reports
• Complete the supervisory daily/weekly and other scheduled tasks, and ensure subordinate staff satisfactorily complete their daily/weekly and other scheduled tasks.
• Oversee lifeguard rotations, positioning, and coverage.
• Oversee the job performance of all staff on duty, including Lifeguards, Cashiers, and Instructors. May assist in the training of new employees.
• Supervising and evaluating staff performance (based on assignment).
• Establish and maintain effective relationships with staff and the public, including rule enforcement, tactfully and courteously, with a commitment to superior customer service.
• The staff assists users of the aquatic facility by providing information related to regulations and standards of conduct.
• Assist in managing facility oversight, including opening and closing procedures, cash handling, reporting maintenance issues and safety hazards, and preparing space for programs
• Be available to lifeguard, cashier, instruct, and/or manage as needed.
• Retain information about site amenities, fees, and upcoming programs and events to meet the needs of aquatic patrons.
• Manage registrations & POS program in accordance with City cash handling procedures and guidelines.
• Assist as needed in preparing daily deposits, payroll, activity, and attendance reports, and ensure safety protocols are followed.
• Remain current in all required certifications and trainings. Including but not limited to American Red Cross Lifeguarding, First Aid, CPR, Pool and Hot Tub Association Certified Pool Operator, and Wake County Pool Operator certifications. (once acquired)
• Operate aquatic facilities according to applicable federal, state, and local laws, codes, and regulations.
• Responsible for additional similar or like duties as assigned.

Qualifications

Applicants for this position should be well-rounded, organized, and self-starters, with thorough knowledge and application of aquatic facility management, lifeguarding surveillance, and rescue techniques. Applicants must understand facility characteristics, rules, policies, and procedures. Must be enthusiastic about working with all populations, display personal maturity, have excellent communication and customer service skills, and have confidence in dealing with conflict resolution. Ability to speak, write, etc., in English fluently. Bilingual ability is helpful but not required. Consistently communicate through multiple devices such as phones, computers, and radios with patrons, co-workers, and supervisory staff. Applicants must have access to reliable transportation to commute to the facility or facilities served. Applicants must be at least 18 years of age to apply and have at least 9 months of experience in the aquatics field.

Applicants will demonstrate the ability to effectively work as part of a team in a fast-paced, active recreational setting. Applicants will demonstrate a concern for and awareness of all established safety protocols, for themselves, their colleagues, and the public. Knowledge of or the ability to learn and utilize recreation management software (RecTrac). Training provided by the City of Raleigh. Applicants must be able to demonstrate skills in cash handling, computer applications, POS register operation, and complete basic math calculations for filling out deposits, timecards, and other paperwork. Applicants must be able to follow written and verbal directions and be able to communicate clearly both verbally and written.

Licensing and Certifications:

Must have current:

1. American Red Cross Lifeguarding with CPR/AED for Professional Rescuers and First Aid

[American Red Cross preferred; other agencies acceptable upon review].

Preferred but not required:

1. National and Wake County Pool Operator Certification is required within 6 months of hire.
2. American Red Cross Water Safety Instructor
3. American Red Cross Lifeguard Instructor

Supplemental information

Positions of this class typically require stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. This position requires full use of arms and legs to operate equipment, climb stairs, and assist with emergencies.

This position involves Very Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

This position involves independent physical movement and requires working in both indoor and outdoor settings, regardless of weather and atmospheric conditions. This role requires a significant amount of time in a guest-facing environment. The worker is subject to loud noise and may have to shout to be heard and is required to wear eye and hand protection.

This position requires the ability to perform all skills to the standard set by the American Red Cross Lifeguarding course.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities, and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.