Job Description

We’re seeking an experienced Aquatics Manager to lead our in-park aquatic team, champion safety, and create unforgettable surf experiences for every guest. A Snapshot of the Role

• Lead all aquatics operations, ensuring safety, efficiency, and world-class surf experiences.
• Manage, mentor, and develop a high-performing team of Lifeguards, Surf Guides, and Team Leaders.
• Plan and oversee rosters, timesheets, payroll, qualifications, and compliance across the aquatics department.
• Drive operational excellence through process improvements, reporting, and budget management.
• Champion guest safety and service standards, partnering with the Group Safety Manager to enforce protocols.
• Conduct audits, inspections, and maintain regulatory compliance for all aquatic operations.
• Represent URBNSURF, fostering a positive culture and delivering exceptional experiences for guests and crew.

The Aquatics Manager is responsible for leading all in-park aquatics operations. This
role involves directing Aquatics Team Leaders, Lifeguards, and Surf Guides to ensure the highest standards of safety and guest service. The role plays a crucial part in driving operational safety, regulatory compliance, and delivering an exceptional customer experience.

Essential Qualifications & Experience

• Current Pool Lifeguard certification
• Current First Aid, CPR & Defibrillator accreditation
• Valid Working with Children Check
• Minimum 2 years’ experience in lifeguarding or aquatic operations
• Experience in surf parks, aquatic centres, ocean environments, or similar high-risk settings
• Strong understanding of lifeguard systems and aquatic safety

Why you'll love it

• Be part of a unique surf park environment where no two days look the same
• Play a meaningful role keeping guests and crew safe while delivering incredible experiences
• Lead, mentor, and develop a passionate aquatics team
• Work in a collaborative, high-energy environment with strong team culture
• Spend your days around water and stoke-worthy moments
• Surf at work (yes, really - space permitting)

About You

• Calm, organised, and proactive under pressure
• A natural mentor who leads by example
• Safety-focused while keeping the guest experience front of mind
• Collaborative, reliable, and adaptable in a fast-paced environment
• Comfortable working weekends, public holidays, and variable hours