Location: Birkirkara,None,Malta
JOB TITLE
Reviews Specialist
LEVEL/BAND
MM20
DEPARTMENT
Customer Profiling Unit
DIRECT REPORT (JOB TITLE)
Reviews ManagerReviews Manager Ongoing Monitoring
Overall Purpose of the Position
The term Customers refers to High Risk Individuals, Corporates and Organisations.
Be knowledgeable and well-informed of the regulatory requirements and amendments to regulations and law and FIAU guidelines.
To verify Periodic Reviews of Customers using the risk-based approach as established in the Bank’s Policies and Procedures, Customer Acceptance Policy and Customer Due Diligence Principles.
To confirm the veracity of the documentation collected, collate all information arising from the analysis and record all findings on the Bank’s Evaluation Form.
To escalate and provide recommendations to the Manager for retention or termination of business relationship.
Operational Responsibilities
To verify and ensure that Customer Due Diligence Forms and any other forms are collected, and that all mandatory information has been completed appropriately in line with the Bank’s Policies and Procedures, and consistent with risk-based parameters determined in the Customer Acceptance Policy; and ensure that all the details are captured on the KYC System.
To lead the implementation and monitoring of the ongoing monitoring program.
Ensure that all FATCA/GATCA (CRS) and CBAR details are collected and updated on our systems
For corporate or organisations, assess and verify the information obtained from the Memorandum and Articles or Constituting Document to list the direct and indirect Ultimate Beneficial Owners or Administrators who exercise Control, drawing and updating the relative charts as per best practice outlined in the Customer Due Diligence Principles.
To handle and respond to customers’ complaints or enquiries regarding the completion of the CDD Forms.
Issue reports from SAP to analyse customer data, identify anomalies in data and sharing the findings in dashboards using MS Tools such as Excel or Power BI.
Lead the business and system requirements initiatives, coordinate the regression testing, and ensure the successful implementation of any projects as assigned from time to time
General Responsibilities
To assist in the preparation of the training material, submission of reports, participate in testing of new projects, recommend updates to department manuals, procedures, and forms in line with the regulatory framework.
To ensure compliance with Bank’s policies and procedures, circulars, and handbooks.
To ensure high quality/standard of work and service throughout and to give customers excellent and timely feedback
To demonstrate team spirit by completing standard office tasks and other duties that may be reasonably assigned from time to time.
To perform any other duties that may be assigned to him/her from time to time.
Qualifications, Skills & Competencies
Mandatory
Skill
Excellent verbal and written communication skills using Maltese & English Language.
Accountable, Organised, Meticulous and able to handle tight deadlines
Advanced knowledge of Microsoft Excel and data manipulation.
Excellent analytical troubleshooting and interpersonal skills.
Be computer literate with MS products.
Experience
A minimum of two years’ experience in Compliance
Proven experience of working under pressure and to tight deadlines;
Experience in participating in projects that involve both business and technical components.
A demonstrated knowledge of the current local regulatory framework and EU regulation
Qualification
Desirable
Skill
Experience
Qualification
Structure
