Job Description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Adult Protective Services (APS) Investigator – Region 4 (Southeast Indiana)

Location: Region 4 – Southeast Indiana - Field-Based

Employment Type: Full-Time

Work Model: Virtual with Local Travel Required (up to 50%)

Schedule: Monday–Friday, Regular Business Hours

Summary

Staffing Solutions Organization LLC (SSO) is hiring an APS Investigator to support the Indiana Bureau of Better Aging’s Adult Protective Services (APS) program. APS helps protect endangered adults who may be experiencing abuse, neglect, or exploitation by assessing reported concerns, determining immediate health and safety risks, and connecting endangered adults to needed services and supports. Investigators play a critical role in this work by conducting timely, field-based investigations; meeting with endangered adults in person; gathering information through interviews and record reviews. Investigators also assess risks and service needs; and document all activities in the electronic system. This role requires sound judgment, professionalism, empathy, and attention to detail, as investigators may work in sensitive or challenging environments and must help ensure the health, safety, dignity, and well-being of endangered adults while following established APS protocols and timeframes.

This position requires on-site field investigations and travel within the following counties:

We are seeking applicants located in Johnson, Morgan, and Shelby counties within the Southeast region.

Responsibilities

• Investigate allegations of abuse, neglect, and exploitation involving endangered adults
• Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
• Initiate and facilitate referrals to services and community resources
• Document investigation activities, including case planning, safety planning, case notes, and findings
• Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm
• Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation.
• Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues.
• Review and respond to quality assurance evaluations

Skills and Qualifications:

• Ability to think critically, incorporating multiple factors into larger concepts
• Strong organizational skills with abilities to simultaneously manage multiple investigations
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
• Ability to effectively use active listening and interviewing skills
• Ability to adapt quickly when policies and regulations change
• Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
• Ability to foster teamwork with all levels of management and staff
• Ability to work well independently and within a team
• Superior verbal and written communication skills
• Strong decision-making skills, with accuracy and attention to detail

Requirements

• Valid driver’s license
• Reliable personal vehicle
• Proof of auto insurance
• The usual work schedule is full-time: Monday through Friday. Although this role has a remote component, you are expected to travel within the region you were hired for up to 50% of the time.
• Must be able to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments.

Education

• Bachelor’s degree preferred
• 1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work

Benefits (Through SSO)

SSO offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with discretionary employer match
• Paid time off and paid holidays
• Flexible spending accounts (FSA)
• Additional employee perks

Keyword Search

Adult Protective Services, APS Assessor, APS Investigator, Social Services, Human Services, Endangered Adult, Abuse Investigation, Neglect Investigation, Exploitation Investigation, Case Management, Field Investigator, Social Worker, Community Services, Protective Services, Public Safety, Human Services Careers, Indiana Bureau of Better Aging (BBA), Adult Welfare, Crisis Intervention, Investigation Specialist, Protective Services Assessor, Indiana Jobs, Northwest Indiana Careers.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.