Why your job is important to us
We promise our clients that we will provide straight forward, efficient and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress – they are busy hardworking folk who can’t get something to work, and we can all empathise with that feeling! Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place! The feeling you leave the client with after your call, will often form that clients whole opinion of our firm. To our clients, you are ramsac!
A chance to build your career
We are very proud of our apprentice programme and many of our current tech team originally joined us as apprentices. This is a great chance for you to get hands on practical experience, a handful of industry recognised certifications, a Level 3 Apprenticeship and most importantly, a career in technology.
Throughout your apprenticeship you will:
· Work as part of our remote helpdesk team, assisting end users with the IT requests that you’ve been trained to deal with, and escalating issues you can’t resolve to your more experienced colleagues.
· Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged!
· Manage your own case load, answer issues within a defined SLA, and keep clients informed about the resolution of their requests
· Use our client information and case management system to make timely and accurate records of your work and to access confidential client data
· Every six weeks or so, you’ll attend a London based training centre for a week in order to receive classroom-based learning that will lead to a series of Microsoft Accredited qualifications.
· You’ll also meet with an assessor at the ramsac office, complete a portfolio of evidence and ultimately, earn a Level Three Apprenticeship in IT Support.
Inspire us!
We want to be known as the most ‘can do’ well polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?
What’s really important to us:
· The ability to be self-motivated and highly organised.
· A genuine interest in IT and a desire to build your career.
· The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user.
· Experience of providing great customer service.
The ability to remain calm and to make clients feel that they are the most important person on the plan.
Applications close 26th June - we reserve the right to close early
ramsac provide so much more than just IT support.
We help our clients to get the best out of technology – implementing, managing and supporting secure, resilient, flexible IT solutions. For many of our clients, we are the outsourced IT department. providing them with strategic IT input, proactive management, jargon-free 24/7 IT support and solutions that help them to grow their own organisations efficiently.
With 30 years of IT experience, and a team of 120 colleagues, we support the end users, administer the network, secure the data and provide a named IT manager to visit site regularly. Our exclusive Cyber Resilience Certification programme helps organisation achieve the highest level of cybersecurity protection and allows them to demonstrate their commitment to their own stakeholders via our Gold certification standard.
Whether it’s designing a new infrastructure, migrating services to the cloud, implementing enhanced security practices or providing end users with efficient and friendly 24-hour IT support, ramsac manages IT fully for our clients, so that they can focus on achieving their organisation’s goals, safe in the knowledge that IT is secure, staff are working efficiently, and the IT investment is delivering tangible benefits to the business.
