Apprenticeship - Claims Handler
Start your career with Hastings Directwhere you can earn, learn and truly thrive with us.
Salary -£26,230withfull‑timepaid employment from day one.
Position– This is a permanent position with opportunities to progress internally over time
Hours–Working Hours / Shift Patterns: You will work 37.5 hours a week, Monday to Friday, on a rotational shift pattern between 08:00 and 19:00.
Location-Our vibrant Leicester office is convenientlylocatedin the city centre, just a short walk from the train station and easily accessible via major road routes.
Entry Requirements –Open to anyone that hasor willcompletean A level within the last 2 years, grade C or above.
Who you will be working with - Join our friendly Motor Claims team, whereyou’llbe supported every step of the way by:
A 10‑week training academy
Specialist coaches
Supportive team leaders and mentors
Wellbeing champions
A cohort of fellow apprentices
It’sa genuinely collaborative and friendly environment whereyou’llget the guidance you need to thrive.
Whatis the role of aClaims Handler?–As a Claims Handler you willbesupporting customers over the phone when they need us the mostOur role is to be there for them following an incident and to supportthem at the start of their claims journey.The First Notification of Loss (FNOL) teamwill log acustomer’sclaim andbe there tothen guidethrough the start of the claims process.We aim to do this by providinga great experienceand being empathetic to their situationevery time
Why this Apprenticeship? -Anapprenticeshipat Hastings Directis the perfect launchpad for anyone ready to build a career with aforward‑thinkingcompany.
You will gain aLevel 3 apprenticeship that includes a respected CII (Chartered Insurance Institute) qualificationwhich isa nationally recognised benchmark in the industry.
After completing the programme, you could progress to:
Level 4 apprenticeships such as Insurance Professional, Counter Fraud, or other pathways
Specialist roles across different areas of claims
Leadership, technical orcustomer‑focusedpositions
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve .
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignmentor marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct,we’recommitted to creating an inclusive environment where everyonehas the opportunity tosucceed. If yourequireany reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
As a Disability Confident employer,we’recommitted to ensuring our recruitment processes are fully inclusive – what this means to you is ifyou’reapplying for a job with us,you’llhave fair access to support and adjustments throughout your recruitment journey.
For this position,we’reregrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions insteadin order toremove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis.
For more information on the DCS, please visit our inclusive business page on ourcareerswebsite: https://www.hastingsdirectcareers.com/what-we-offer/an-inclusive-business
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention.
Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers.
A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues.
The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling.
Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.
