Job Description

Apprenticeship Administrator / Mentor Officer

2 days Apprenticeship Administrator | 3 days Mentor Officer

Are you organised, people‑focused and motivated to make a difference? This is a unique opportunity to join CoAct’s Apprenticeship Community team in a dual‑function role that combines administration excellence with meaningful mentoring and support.

About Us

BUSY at Work, the Apprenticeship Community, is a national collective of Australian Apprenticeship Support Services providers with over 40 years’ experience connecting employers, apprentices and trainees. We provide advice and tailored support to help people build successful careers and support skilled, productive workplaces.

CoAct is a not‑for‑profit organisation dedicated to empowering everyday Australians through employment services and community activation programs. Our people are driven by purpose
and a genuine commitment to positive social impact.

About the Role

This full-time role is split across two complementary functions:

• 2 days per week – Apprenticeship Administrator
• 3 days per week – Mentor Officer

You will support the operational effectiveness of the Apprenticeship Community team while also providing mentoring, guidance and practical support to apprentices and trainees to help them successfully complete their training.

Key Responsibilities Apprenticeship Administrator (2 days)

• Provide professional administrative support including contract management, compliance monitoring, reporting, document control and correspondence
• Maintain compliant apprentice and employer files in line with audit and legislative requirements
• Act as a key customer service contact for apprentices, employers and training providers
• Support meeting and event coordination
• Liaise with internal and external stakeholders to gather and share information
• Collate and review financial and program information
• Provide general administrative support to the broader team and management

Mentor Officer (3 days)

• Provide mentoring, guidance and support to allocated apprentices and trainees
• Identify barriers and risk factors and develop individual Training Support Plans
• Maintain regular contact with apprentices, trainees and employers via phone, email, SMS and face‑to‑face meetings
• Facilitate meetings or mediation where required to achieve positive outcomes
• Build strong relationships with stakeholders including employers, schools, RTOs, GTOs and
  parents/guardians
• Maintain accurate records, case notes and reporting
• Undertake associated administrative and compliance tasks

What You Will Bring

• Strong administration and customer service experience
• Excellent organisation, time management and attention to detail
• Proven ability to build positive relationships with a diverse range of stakeholders
• Experience in mentoring, coaching or client support (highly regarded)
• Understanding of apprenticeships and traineeships or willingness to learn
• Strong communication, problem‑solving and mediation skills
• Ability to work independently and manage competing priorities
• Sound IT skills, including Microsoft Office and CRM systems
• Qualifications in community services, youth work or related fields (desirable)
• Current driver’s licence and ability to travel as required

What We Offer

• Meaningful full‑time role with variety and purpose
• Competitive salary packaging (save on tax)
• Health and wellbeing allowance
• Additional wellbeing leave (13 extra days per year)
• Flexible working arrangements
• Tools of trade (where required), including laptop and phone
• Corporate health insurance discounts
• Awarded Employer of Choice – Australian Business Awards 2019, 2021 and 2024
• Inclusive Employer 2024/2025 and 2025/2026 – Diversity Council Australia

Your Next Steps

Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.

At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!

If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during the recruitment process.