About Pearson
Pearson is the world’s leading learning company, dedicated to helping people make progress in their lives through learning. Founded in 1844, Pearson delivers digital‑first, accessible learning experiences and employs more than 20,000 people globally.
In India, Pearson supports learners and educators through innovative educational products, technology, and services. We are committed to fostering an inclusive and equitable workplace where every employee feels valued, supported, and empowered to grow.
About the Apprenticeship Program
Pearson India’s Apprenticeship Program is designed for recent graduates and early‑career professionals, offering structured training, hands‑on experience, and mentorship from industry experts.
Through a blend of on‑the‑job learning and guided development, apprentices gain the technical and professional skills required to succeed in a global enterprise environment.
About the Team
The OneCRM team is a global technology team responsible for supporting and enhancing OneCRM—Pearson’s enterprise Salesforce platform that powers Sales Cloud and Service Cloud.
OneCRM is used by sales, customer service, and business teams to manage customer relationships, sales pipelines, and service interactions through a single, integrated system.
The team operates at the intersection of business and technology, ensuring Salesforce solutions are reliable, scalable, and aligned with real business needs. Core areas of support include lead and opportunity management, case handling, customer communications, reporting, and automation across Sales and Service Cloud.
About the Role
As an Apprentice in the OneCRM team, you will support the day‑to‑day operations and continuous improvement of Pearson’s Salesforce Sales Cloud and Service Cloud platforms.
This role offers hands‑on exposure to a large‑scale enterprise CRM system used globally by sales and customer service teams. You will work closely with experienced Salesforce professionals to support users, investigate and resolve issues, and assist with system enhancements.
Through real‑world assignments, you will learn how Salesforce is configured and supported in a live production environment and how technology solutions are aligned with business processes.
Key Responsibilities
With appropriate guidance and mentoring, you will:
Assist with user support and issue triage for Salesforce Sales Cloud and Service Cloud
Analyze support tickets, system behavior, and data issues to help identify root causes
Support configuration changes such as fields, page layouts, validation rules, reports, and dashboards
Participate in testing activities for new features, enhancements, and platform releases
Document processes, solutions, and user guides to support ongoing operations
Collaborate with business stakeholders, developers, and support teams across multiple locations
Skills and Attributes
Required / Core Skills
Strong interest in technology and enterprise systems
Basic understanding of CRM concepts such as customers, sales, service, and data
Good analytical and problem‑solving skills
Clear written and verbal communication skills
Willingness to learn, follow defined processes, and work collaboratively within a team
Nice to Have (Not Mandatory)
Exposure to Salesforce (Trailhead, coursework, internship, or certification preparation)
Familiarity with Sales Cloud or Service Cloud concepts such as leads, opportunities, or cases
Basic understanding of IT support or ticketing systems
Eligibility Criteria
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
Recent graduates or candidates with less than one year of experience are encouraged to apply
Must meet the requirements under the Apprenticeship Act, 1961 and be registered on the NATS portal
Must be legally eligible to work in India
Work Schedule
This is a full‑time apprenticeship, Monday to Friday, approximately 40 hours per week. Some flexibility may be required to support collaboration with global teams across different time zones.
Benefits and Rewards
Competitive stipend
Professional development and structured mentorship
Paid time off as per company policy
Personal Accident Insurance coverage
Access to Pearson’s learning platforms and online courses
Exposure to a global work culture and long‑term career pathways
Location
This role is based at the Pearson office in Bangalore or Chennai.
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
