Job Description

About the Role

We are looking for a motivated Apprentice – Sales GTM to support customer-facing activities for Pearson’s digital products. The role will act as a liaison between institutes and the sales team, helping ensure smooth communication, timely report sharing, professional query handling, and effective coordination for customer success. This role is ideal for a fresher or early-career professional who is eager to learn sales operations, customer relationship management, and digital product support in the higher education space.

Key Responsibilities

• Act as a liaison between institutes, faculty, students, and the internal sales team for digital product-related coordination.
• Serve as an account relationship executive for assigned institutes and support day-to-day customer engagement activities.
• Generate, maintain, and share usage reports, activation reports, progress updates, and other customer-facing reports using Microsoft Excel.
• Understand customer queries with empathy, respond professionally, and ensure timely follow-up until closure.
• Handle customer base by resolving basic issues and routing technical or product-related complaints to the appropriate customer support teams.
• Coordinate with sales, customer support, product, and operations teams to ensure smooth implementation and ongoing usage of digital products.
• Track customer requests, pending actions, escalations, and closures in a structured and timely manner.
• Support onboarding, activation, and communication activities for institutes, faculty, and learners as required.
• Maintain a high level of professionalism, accuracy, and responsiveness in all customer interactions.

Desirable Skills and Attributes

• Good working knowledge of Microsoft Excel, including report preparation, data tracking, basic formulas, sorting, filtering, and formatting.
• Strong verbal and written communication skills with the ability to interact confidently with customers and internal teams.
• Customer-first mindset with empathy, patience, and professionalism while handling queries or complaints.
• Good coordination and follow-up skills, with the ability to manage multiple requests and stakeholders.
• Attention to detail and accuracy in maintaining customer data, reports, and communication trackers.
• Ability to learn digital products quickly and explain basic workflows to customers in a clear and simple manner.
• Willingness to work beyond regular office hours occasionally, based on urgent customer or business requirements.

Eligibility Criteria

• Bachelor’s degree in any discipline; business, commerce, management, technology, or related fields will be preferred.
• Recent graduates or candidates with less than one to three years of experience are encouraged to apply.
• Must meet requirements under the Apprenticeship Act, 1961.
• MUST NOT have ever drawn EPF
• Must be legally eligible to work in India.