Job Description

An Optician is a trusted eyewear consultant who combines clinical knowledge with a passion for style and service to help patients achieve their best possible vision. In this role, you’ll guide patients through personalized lens and frame selections based on doctor recommendations, while creating a welcoming, boutique-style shopping experience. Success in this position comes from building strong relationships, delivering clear education, and making each patient feel confident in their choices.

Beyond patient interaction, the Optician plays a key role in maintaining an organized and visually appealing retail space, managing inventory, and ensuring accurate, timely order processing. This position offers a unique blend of customer service, attention to detail, and creativity—balancing hands-on styling with essential administrative responsibilities like insurance coordination and optical lab order preparation.

WHAT WE OFFER:

• Starting competitive wage dependent upon experience and certification
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Employee Assistance Program
• Wage increase through company-sponsored certification program
• Continuing Education and Licensure reimbursement
• No weekends needed!

ESSENTIAL RESPONSIBILITIES:

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co-pay based on insurance eligibility.
• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
• Perform adjustments and repairs when necessary.
• Troubleshoot patient concerns with eyewear when necessary.
• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
• Maintain displays of optical merchandise.
• Perform other duties and assume various responsibilities as determined by the office manager or team lead, and doctor(s).

EDUCATION AND/OR EXPERIENCE:

• High school graduate or equivalent.
• Customer Service Experience preferred.
• Previous optician experience is preferred.
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.