Job Description

A little bit about the company:

Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is based at Newbridge, Edinburgh, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service every time.

The Role Apprentice Hire Desk Administrator:

We are thrilled to offer a fantastic opportunity for the right candidate to join our JP Rentals team at our Grangemouth Depot. Under the guidance of the Depot/Rentals Manager, you will receive hands-on experience, training, and support to work towards achieving a Modern Apprenticeship (SCQF Level 6) in Business & Administration.

This 12-month apprenticeship is designed to provide vital administrative support to our Rentals Hire Desk while allowing you to develop essential skills in hire processes, administration, and customer service. Throughout the apprenticeship, you will gain valuable experience contributing to the smooth running of the Depot's daily operations, while building your expertise in business and customer service.

Key learning and job tasks include:

Customer Service:

• You will develop the skills to confidently manage customer queries
• Learn how to prioritise communications based on urgency and escalating when necessary

Team Collaboration:

• Work closely with a skilled team, learning from your colleagues' knowledge and experience.
• Help the rentals operations succeed by contributing to the team’s efforts.

Communication:

• Develop the ability to adapt your communication style to suit different work situations.
• Become confident in communicating with internal teams, customers, and suppliers

Admin Support Tasks:

• Receive hands-on training and apply it to assist the Hire Desk team with rental processes, customer orders, and general administrative tasks.
• Become proficient in using and updating rental systems to ensure accurate and efficient record-keeping of hire agreements and customer information.
• Learn how to manage both electronic and manual rental records, including filing, archiving, and maintaining up-to-date digital files.
• As you gain experience, take on front-desk duties such as greeting visitors, answering phone calls, and directing inquiries to the appropriate team members.
• Over time, you’ll become competent in coordinating and assisting with the collection, delivery, and movement of the rental fleet, gaining valuable insight into fleet logistics and management.
• Assist the Hire Desk team/rentals manager with various tasks, helping to improve the overall efficiency of day-to-day operations

Compliance:

• Learn how to handle rental data responsibly, following company rules and legal guidelines to keep everything accurate and private.
• Understand health and safety rules that apply to the hire desk and depot environment.
• Learn about the different administrative tasks at the Hire Desk and how they help the business run smoothly.
• Understand and follow the company’s policies and procedures, making sure you meet expectations and maintain a professional attitude.

Are you the right person for this Apprenticeship opportunity?

We are looking for an enthusiastic candidate who has:

• A genuine interest in how a business runs and a desire to develop key skills in administration.
• A passion for learning and growing through hands-on experience and training.
• A positive attitude towards providing excellent service to customers and helping meet their needs.
• A commitment to balancing both the practical work and the learning required for the apprenticeship.
• Enjoys communicating with others, whether it's with colleagues or customers.
• Can focus on doing tasks accurately and to a high standard.
• The ability to be a positive and helpful team member.

You will also share our core values, which are integral to everything we do. These values guide our actions, shape our culture, and ensure we deliver excellence in every aspect of our work.

• Safety Conscious - Safety comes first in all our operations.
• Collaborative - We help one another to reach our goals.
• Progressive - We are always thinking for tomorrow.
• Dependable - People trust us to do the right thing.
• Responsible - We make the communities we call home a better place.

The Benefits of Working at Jarvie Plant:

We are dedicated to offering our employees a supportive and rewarding work environment, complete with a competitive salary, our employees enjoy a wide range of benefits, including:

• Monday to Friday work pattern
• Tailored Learning Opportunities and a comprehensive Learning & Development Programme
• Employee Discount Scheme
• Staff Discounts
• Extra Holidays
• Employee Assistance Programme
• Employee Recognition Scheme
• Cycle to Work Scheme
• Company Pension Scheme

If you’re interested in joining us as our Apprentice Hire Desk Administrator here at Jarvie Plant Ltd, apply today by submitting your CV through our Employment Hero recruitment portal. If you have any questions about the role, feel free to reach out to us via recruitment@jarvieplant.co.uk.

What we need you to know before applying and/or accepting a job offer from us:

Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK. If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.

Jarvie Plant - where people are and always will be our greatest asset!

Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.