Job Description

Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM) is a global organization that sits within MEMBERSHIP PORTFOLIO SERVICES (MPS) within the US Consumer Services Business. MPS is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

This apprenticeship offers opportunities across multiple focus areas within USCS Amex offer marketing operations, including Amex offer Marketing operations - Merchant Data Validation, Investigation management & Reporting.

Purpose of the Role

The analyst will be expected to execute and deliverMerchant Data Validation as well as manage Investigations/Complaints for Global markets (includes US & Global offers). The incumbent will also be expected to get cross skilled on other regions for BCP purposes. The analyst will work with stakeholders across AODM, global marketing partners and other key stakeholders to support various commercial and customer priorities, while delivering marketing excellence, and powering growth.

Responsibilities of Role:

• This analyst position will be expected to execute flawless merchant data validation for Global Amex Offers, partnering with regional GMNS stakeholders to deliver the offers within defined SLAs, ensure consistent interpretation of standards, and manage escalations in the most efficient way.
• Play a key role in driving efficiency, standardization, accuracy, risk reduction through automation/AI in the campaign execution process.
• Timely execution of change requests applicable to the offers construct.
• Manage stakeholders, streamline the process, drive process transformation using AI and other enterprise technologies.
• Perform quality review of all the components.
• Contribute towards AODM/AOMO leadership goals and drive positive team environment by involving in any of the existing colleague engagement pillars
• Should have an eye for detail and be adept at problem solving
• Must possess effective collaboration and communication skills and should be able to work independently and as a team.

Work Experience

• Is currently a fresher (with maximum 11 months work experience with a proven track record)
• Excellent communication & presentation skills- Ability to clearly communicate complex messages, both in writing and verbally
• Ability to interpret and understand business needs. Hands-on experience of creating Dashboard on Sales Data via Power BI, Excel and PPT. Advance excel knowledge is a must.
• Demonstrates analytical and systematic approach to problem solving- Knowledge of AI (GPT & Copilot) advanced excel, VBA, Tableau, Python, SAS highly desirable
• Ability to execute and collaborate across teams for timely delivery of all goals
• Knowledge of Marketing Campaigns/ Email marketing / Digital Marketing- Preferred

Qualifications:

• Self-starter and ability to manage Global Stakeholders across various locations.
• Bachelor’s degree in marketing or Graduate from a reputed college(Non B.tech.)
• Ability to put enterprise thinking first, connect the role’s agenda to company priorities and balance the needs of customers, partners, colleagues & shareholders.
• Understanding of Marketing application architecture and technology infrastructure a plus.
• Strong knowledge of Microsoft excel, VBA, Python & Agile methodology.

Recruiting organization description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.