Job Description

Duration: 12 Months

Global Bonusing Governance (GBG) is part of Global Merchant & Network Services (GMNS). GBG is responsible for the creation, governance, and maintenance of merchant industry categories used to reward cardmembers (aka Industry Bonusing). Industry Bonusing is a key component of American Express card value propositions driving CM spend and loyalty. As the business owner and subject matter experts of Industry Bonusing and its processes, GBG plays an important role in enabling our business partners to provide CM and Shareholder value through new and refreshed card products and promotions. GBG collaborates cross-functionally with enterprise Marketing, US Consumer Services, Global Commercial Services, International Card Services, Global Merchant Services, Technology, Legal, and Compliance teams among others to ensure that we can fulfil accurately on the customer promise.

Global Bonusing Governance, will work on a team that focuses on industry and merchant bonusing through consultation, governance, validation, and maintenance responsibilities for the U.S. market. This role will support the governance of industry bonusing data used to deliver value propositions to Card Members, while driving process improvements and supporting the implementation of expanded bonusing industry categories.

• Support the validation and governance of merchant industry data used to deliver Card Member bonus rewards and benefits.
• Drive process enhancements and operational efficiencies to improve the accuracy, scalability, and effectiveness of bonusing governance activities.
• Apply industry classification guidelines to ensure accuracy in merchant categorization and validation.
• Partner and collaborate with product teams and cross-functional stakeholders to optimize the data algorithms driving U.S. industry categorization.
• Analyze merchant, transaction, and industry data to identify trends, patterns, anomalies, and opportunities for improvement.
• Leverage data, emerging technologies, and AI-enabled solutions to improve decision-making, governance processes, and business outcomes.
• Leverage analytics, dashboarding, and storytelling to synthesize complex data into clear, actionable insights and executive-ready recommendations for stakeholders and leadership.
• Support governance, control, compliance, and risk management activities related to merchant and industry classification to minimize process gaps.

• Graduates with maximum of 11 months of experience preferred
• Strong analytical skills with experience in SQL, databases, and reporting tools; exposure to Python is a plus
• Effective data storyteller with the ability to communicate insights through dashboards and executive-ready presentations.
• Technology-savvy with an interest in leveraging AI and emerging technologies to improve processes and business outcomes.
• Strong process orientation with a control and compliance mindset.
• Proven ability to manage complex cross-functional initiatives and influence stakeholders.
• Excellent relationship-building, communication, and collaboration skills.

• Demonstrates a collaborative and inclusive mindset, upholding American Express Blue Box Values by fostering respect, empathy, teamwork, and appreciation for diverse perspectives.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Cab facility
  • Free meals
  • Flexible working model with hybrid arrangement
  • Training and development opportunities
  
  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.