Are you passionate about vehicles and the repair process? Join our team as an Auto Damage Appraiser, where you'll play a critical role in helping customers recover after an accident by providing accurate, timely, and professional damage assessments. This position offers a mix of technology, problem-solving, customer interaction, and technical expertise in a dynamic and rewarding environment.

What You'll Do

As an Auto Damage Appraiser, you will evaluate vehicle damage and create detailed repair estimates that support fair and accurate claim settlements. You will conduct both virtual and in-person vehicle inspections, leveraging industry-leading estimating systems and repair standards to determine repair costs and proper repair procedures.

Key Responsibilities

• Perform physical and/or virtual inspections of damaged vehicles to assess loss severity and identify necessary repairs.
• Prepare detailed repair estimates using industry-standard estimating platforms and company guidelines.
• Analyze vehicle damage and determine appropriate repair methods, parts usage, and labor requirements.
• Ensure compliance with company policies, state regulations, and appraisal best practices.
• Collaborate with repair facilities, customers, claims professionals, and other stakeholders to facilitate the repair process.
• Provide technical expertise regarding vehicle construction, repair techniques, parts pricing, and damage causation.
• Stay current on evolving vehicle technologies, repair methodologies, labor rates, and industry trends.
• Support catastrophe response efforts and field assignments as business needs require.
• Participate in ongoing training and development opportunities to enhance appraisal expertise.

What We're Looking For

• Bachelor's degree or equivalent combination of education and related experience.
• Active Massachusetts Appraiser License required.
• 0-2 years of auto damage appraisal, estimating, collision repair, or related automotive experience.
• Ability to analyze vehicle damage and make sound repair recommendations.
• Strong communication, negotiation, and customer service skills.
• Proficiency with estimating software and technology tools.
• Self-motivated with strong organizational and time-management abilities.
• Willingness to travel locally for field inspections when needed.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $52,100 - $80,000

Benefit Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO) A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Your Health, Your Wellbeing—Fully Supported

• $0 Premium Medical Plan Option
  Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time