Job Description

The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved.

Essential Duties and Responsibilities:

• Serve as a liaison between various General Claims departments on repair processes
• Ensure NJM shops complete required processes to keep customers and NJM informed of repair status
• Provide updates to customers and Claims staff of status of repair escalations
• Document all issues into NJM’s Vendor Tracker
• Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops
• Recover reimbursements from NJM shops due to excess rental or corrective repairs needed
• Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction
• Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit
• Perform Paint & Material calculations to resolve cost issues with shops
• Provide monthly report on shops not following required update process
• Complete arbitration responses on a monthly basis

Required Qualifications:

• Strong communication skills
• Minimum 3 years repair shop or Auto Appraiser experience
• Ability to prioritize workload
• High School Diploma or GED

Preferred Qualifications:

• Experience with NJM’s Vendor Portal

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $77,698-$90,252

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.