Job Description

The Business

EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?

· Competitive pay and benefits, including paid sick leave

· Superb training program

· Work from home

· Flexible Work Hours

· Career advancement opportunities

· Tuition Reimbursement Program

· Excellent culture and team

Pay Details:

· Pay: $15 per hour

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

· Responsible for contacting Policyholders via phone, SMS and email to schedule appointments for Field Consultants on our traditional field survey products. A key component of this process is explaining the reason for the field visit, building policyholder trust, and alleviating any concerns.

· Responsible for ensuring Field Consultants’ calendars are sufficiently booked in a manner that maximizes their productivity (e.g. efficient appointment routes)

· Responsible for keeping work order statuses up to date in the system

· Responsible for prioritizing work, meeting deadlines and achieving productivity goals

· Responsible for communicating to management and Field Consultants any changes or updates to schedules, while keeping management and staff posted on any unusual situations, instructions, etc

Knowledge, Skills, and Abilities Needed

· Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations

· Demonstrates high emotional intelligence through good listening and problem-solving skills.

· Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously

· Ability to solve problems/technical difficulties with a variety of variables

· Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.

· Strong analytical skills and resourcefulness

· Excellent written and oral communications

· Ability to manage multiple projects at once and handle time sensitive urgencies