Job Description

About JMAC Lending:

With over 25 years of experience, JMAC Lending has been dedicated to enhancing the client experience through our cutting-edge products, outstanding service, and unwavering support. We are committed to empowering our partners and driving business growth together. Our culture is centered around exceeding current market options, making us the preferred lender for our clients. Our team boasts impressive credentials and engages in continuous learning, ensuring a perfect blend of knowledge and expertise. Built on a foundation of ethical integrity, our company efficiently and skillfully delivers competitive product pricing for both wholesale and correspondent lending, prioritizing our clients' needs.

The Opportunity:

Coordinates the appraisal functions and maintains the internal/external pipeline on behalf of the JMAC appraisal department. Responsible for placing appraisal orders with approved AMC and fee panel, reviewing appraisal reports in accordance to JMAC’s, FHA’s, investor’s, and USPAP guidelines upon receipt, supporting sales teams and operations with appraisal issues and negotiating turn times with appraisers and vendors and guarantee quality reports completed by appraiser.

This is a Full-Time/Fully Remote opportunity with working hours from 8:00am-5:00pm in either PT or MT time zones Monday-Friday offering competitive pay ranging from $23.36-$28.56 per hour.

Key Responsibilities:

Oversee and Delegate Appraisal Orders

• Examine and allocate appraisal orders to ensure they are accurate.
• Keep track of schedules and deadlines to guarantee timely receipt of appraisal orders.
• Create or reissue Mercury Network logins for clients.
• Provide training to clients on using the Mercury Network as necessary.

Confirm Appraisal Fees

• Check appraisal fees for accuracy and compliance.
• Confirm that outstanding appraisal fees are collected.
• Process charges and refunds via credit cards through Authorize.net.
• Reconcile appraisal fee transactions with the accounting department.

Upload and Distribute Appraisal Reports

• Upload required data and appraisal items into Encompass for review by relevant parties.
• Send unconfirmed appraisal receipts to borrowers via mail or email.

Issue Resolution and Communication

• Address feedback and resolve any issues that may arise during the appraisal process.
• Ensure all communications received in the appraisal mailbox, including appraisal transfer requests and revisions from underwriters, are handled promptly.
• Support clients and internal teams, including underwriting, QC, and post-closing, with appraisal orders and inquiries within the Mercury Network or VA WebGLY systems.
• Manage and resolve complaints related to AMCs.

AMC Oversight and Reporting

• Evaluate AMC performance by analyzing Mercury Network reports.
• Update AMCs with appraisal exclusion lists as needed.
• Vet and onboard new AMCs.

Staff Development

• Revise appraisal resources, training materials, policies, and procedures as appropriate.
• Effectively train Appraisal Coordinators to meet company standards.
• Provide ongoing training to ensure compliance with investor and company policies.
• Hold staff accountable for achieving goals and completing assignments, taking necessary actions when challenges arise.

Additional related responsibilities as assigned

Requirements

• At least two years of experience in a mortgage-related role
• Familiarity with appraisal regulations and industry standards
• Knowledge of various loan programs, including Conventional, Government, Jumbo, and Non-QM
• High School Diploma or equivalent qualification
• Skilled in using mortgage loan operating software and systems
• Strong computer literacy, especially in Microsoft Office applications
• Exceptional written and verbal communication abilities for engaging with both internal and external stakeholders
• Meticulous attention to detail
• Ability to juggle multiple tasks effectively and prioritize workloads to meet deadlines
• Capability to work collaboratively within a team and liaise with other departments
• Adaptability to evolving policies and procedures

Benefits

• Comprehensive Health Care Package (Medical, Dental & Vision)
• Life Insurance Options (Basic, Voluntary & AD&D)
• Generous Paid Time Off (Vacation & Holidays)
• Retirement Savings Plan (401k)
• Short-Term & Long-Term Disability Coverage
• Family Leave Benefits
• Wellness Support Resources

JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin.

DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.