Job Description

• Contact potential customers through outbound calls, email, social media, and other communication channels.
• Introduce the company, products, or services to prospective customers in a professional and engaging manner.
• Qualify leads by identifying customer needs, requirements, interest, and potential fit.
• Schedule qualified appointments, meetings, consultations, or demonstrations for the sales team.
• Confirm scheduled appointments and follow up with prospects to reduce no-shows.
• Maintain consistent follow-up with prospects who are not immediately ready to schedule.
• Handle basic questions and objections while maintaining a positive and professional approach.
• Accurately record prospect information, conversations, appointments, and follow-up activities in the CRM.
• Manage calendars and coordinate appointment times between prospects and sales representatives.
• Meet daily, weekly, and monthly appointment-setting and activity targets.
• Collaborate with the sales team to ensure qualified leads are properly transferred and followed up.
• Provide feedback regarding prospect responses, objections, and common customer needs.

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Confident and professional phone presence.
• Strong active listening and lead qualification skills.
• Ability to engage prospects and create interest quickly.
• Strong objection-handling and persuasion skills.
• Excellent follow-up and organizational abilities.
• Strong time-management skills.
• Ability to manage multiple prospects and appointments simultaneously.
• Comfortable using CRM systems, calendars, email, phone systems, and other digital tools.
• Persistent and results-oriented approach.

• Previous experience in appointment setting, telemarketing, inside sales, outbound sales, lead generation, or customer service.
• Experience making outbound calls and communicating with prospective customers.
• Ability to qualify leads and schedule appointments consistently.
• Ability to work toward daily and monthly performance targets.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a remote sales team.
• Reliable internet connection and a suitable setup for remote work.
• Professional, proactive, and target-oriented attitude.
• English proficiency is required if the position involves communicating with English-speaking prospects.