Job Description

Job Location: Tacoma Subaru - Tacoma, WA 98409
Position Type: Full TimeEducation
Level: High School
Salary Range: $40,000.00 - $80,000.00 Base+Commission/year
Job Shift: Any
Job Category: Customer ServiceWHY BRUCE TITUS AUTOMOTIVE GROUP?
We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound. Bruce Titus Automotive Group embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of respect, integrity, growth, honesty, and transparency.
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
- Excellent Compensation
- Paid Training
- Medical, Dental and Vision Plan
- Paid Time Off
- Short Term Disability
- 401(k) Retirement Plan with Company Match
- Company Paid Life
- Employee Assistance Program
- Additional Voluntary Benefits Available
- On-going training and opportunity for growth
Bruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
SUMMARY:
We're looking for experienced, energetic professionals who have successfully delivered on goals while maintaining the highest customer satisfaction. As an Appointment Setter, you will be responsible for working the leads we provide, "No Cold Calls!! Strong typing and verbal communication skills are a must. Training will be provided.

Compensation: Base Rate + Monthly Incentive Bonus = Fantastic Earning Potential!
In today's automotive market, we have noticed that most people go online to research the cars that they are interested in. We need you to turn them from Shoppers into Buyers!!
Primary Responsibilities includes, but not limited to.
- Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
- Directs customers to product information resources, including those available on the Internet.
- Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
- Checks e-mail frequently and respond to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Handles all Internet sales inquiries personally.
- Coordinates Internet promotions with the other dealership sales promotions and advertising.
- Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
- Maintains an ongoing customer database to capture repeat business.

QualificationsQUALIFICATIONS:
- Prior Appointment Setter/Internet Sales experience preferred.
- Great customer service skills.
- Be able to create and maintain customer relationships.
- Strong computer & phone skills.
- Work well with others.
- Excellent attendance & punctuality is a MUST!!
- Great attitude and high-energy personality.
- Superior ethics and strong communication skills.
- Self-starter and ability to be a great team player.
- Are excited to be part of an entrepreneurial, collaborative and growing organization.
- Optional but not required: Bilingual.
EDUCATION and/or EXPERIENCE:
Associate's degree (A. A.) from two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS :
While performing the duties of this Job, the employee is regularly required to sit, stretch, reach, bend, twist, turn, handle and stoop. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:
The work environment can range from slow to fast paced and may include multi-tasking. The work environment is an indoor office environment. The noise level in the work environment is low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.