Job Description

Level: Experienced
Job Location: CAdENT GBMC Hunt Valley - Hunt Valley, MD 21030
Position Type: Full TimeEducation
Level: High School
Salary Range: $20.00 - $23.00 Hourly

Travel Percentage: Occasional

Position Summary
The Audiology Appointment Scheduler is responsible for coordinating and scheduling audiology services, including hearing evaluations, hearing aid consultations, device fittings, and follow-up appointments. This position serves as the first point of contact for many patients and plays a key role in ensuring efficient clinic flow, accurate scheduling, and a positive patient experience.
The scheduler must demonstrate strong organizational skills, attention to detail, and the ability to communicate effectively with patients, audiologists, physicians, and clinical staff.
Key Responsibilities
Scheduling & Patient Coordination
- Schedule audiology appointments including:
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- - hearing evaluations
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- - hearing aid consultations
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- - hearing aid fittings and adjustments
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- - hearing aid checks
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- - tinnitus evaluations
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- - follow-up visits
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- Coordinate appointments with ENT physicians when combined visits are required.
- Ensure appropriate appointment types and time slots are used based on the service requested.
- Confirm patient eligibility and appointment readiness before scheduling.
Insurance Verification
- Collect and verify patient demographic and insurance information at the time of scheduling.
- Confirm that insurance information in the system is current and accurate.
- Inform patients of any referral or authorization requirements prior to the visit.
- Communicate potential out-of-pocket costs when applicable.
Patient Communication
- Answer incoming calls and respond to patient inquiries regarding audiology services.
- Provide clear instructions to patients regarding appointment preparation.
- Confirm appointments and assist with rescheduling or cancellations.
- Maintain a courteous, professional, and patient-centered approach at all times.
Administrative Support
- Enter and maintain accurate patient information in the electronic medical record system (e.g., ECW).
- Document scheduling notes and relevant patient information.
- Work closely with audiologists and clinical staff to manage schedule changes.
- Assist with managing waitlists and optimizing provider schedules.

Qualifications

Qualifications
Education
- High school diploma or equivalent required.
Experience
- Prior experience in medical scheduling, healthcare administration, or audiology/ENT practice preferred.
- Familiarity with electronic medical records (EMR), preferably eClinicalWorks (ECW), preferred.
Skills & Competencies
- Strong organizational and time management skills
- Excellent customer service and communication skills
- Ability to multitask in a fast-paced medical environment
- Attention to detail and accuracy
- Knowledge of insurance verification and referrals preferred
- Ability to work collaboratively with clinical and administrative teams
Physical Requirements
- Prolonged periods of sitting, phone use, and computer work
- Ability to handle a high volume of calls and scheduling tasks

Work Environment
This position operates in a busy outpatient ENT and audiology practice where professionalism, efficiency, and patient-centered care are essential.