Job Description

Position Classification

FT Administrator

Supervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD), ADP Coordinator, Pediatric Coordinator, Telecommunications, and Reception.

Essential Duties and Responsibilities

Supervising the Telecommunications

• Monitor patient calls to assure patients are greeted in a friendly and professional manner.
• Monitor patient calls to confirm patients are receiving accurate information.
• Assure appointments are scheduled correctly with the provider and clinic.
• Assure staff is correcting patient information based on reports (patient unsubscribed and blank or incorrect number) provided by Easy Market.
• Ensure staff is following script when scheduling screening appointments.
• Assure staff is following protocol for pre-registration and the patient information is accurate.

Supervising the Reception

• Assure patients and visitors are greeted in a friendly and professional manner.
• Assure patients of record are encouraged to use the kiosk for check-in.
• Assure patients are receiving accurate information.
• Assure staff is following protocol for new patients’ appointments.

Supervising Staff

• Ensure staff is following the Dental Center attendance policy.
• Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas.
• Hire, train, discipline and dismiss staff as necessary.
• Review and approve time cards.

Supervising Coordinators

• Assure patients and visitors are greeted in a friendly and professional manner.
• Assure patients appointments are scheduled accurately.
• Assure patients calls are returned in a timely manner.
• Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment.

Administrative Responsibilities

• Assist with schedules (Graduate Clinics, Emergency, and Screening).
• Medical consults for clinics (Graduate and Undergraduate Clinics).
• Assist with the financial staff when needed.

Minimum Qualifications

• EducationA high school diploma or GED (*recently updated).
• Employment: Five years to seven years (Equivalent combination of education and employment).

Knowledge, Skills, and Abilities

• Thorough knowledge of dental procedures
• Organizational skills
• Previous supervisory experience
• Strong communication skills
• Strong problem-solving skills
• Ability to motivate and build a quality team

Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule

Mon to Fri, 8:30 AM to 5:00 PM

Benefits Summary

At the University of Detroit Mercy we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following:

Medical

• Three health plans to choose from with a large national provider network

Dental

• Option to purchase additional dental plan through Sun Life
• Dental Care is available at the School of Dentistry to the employee, the employee's spouse or legally domiciled adult and dependents (dependents shall be as defined for Internal Revenue Service purposes).
• The fee for such services shall be waived for the employee, the employee's spouse or legally domiciled adult and dependents, up to a cap of $3,000 per individual per calendar year. Beyond the $3,000 cap amount, employees will be responsible to pay 25% of any remaining fees for the balance of that year.

Vision

• Option to purchase additional vision plan through Heritage
• Vision benefits available at Detroit Mercy Eye Institute
  
  • $35 Comprehensive Eye Exam
  • Contact Lens Exam starting at $7o
  • 50% off Optical Frames
  • 25% off Sun Frames
  • 30% off Prescription Lenses
  • 20% off Prescription Contact Lenses
  • *Cannot be combined with insurance*

Health Savings Account and Flexible Spending Account options

Employee Assistance Program

• Provided to everyone in your household

Short-Term and Long-Term Disability

Life and AD&D

• One times base salary up to a hundred thousand dollars

Option to purchase additional life insurance, accident insurance, and/or critical illness insurance

Tuition Remission Benefit for you, your spouse, and children

Retirement Plan

• Employees have a choice of the following: Employees who contribute 3% shall receive an Employer contribution of 6%, and employees who contribute 4% in the plan shall receive an Employer contribution of 8%.

Michigan’s largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.

Pay Range

Commensurate with experience