Job Description

Appointee Assistant | 10322 | Permanent Contract | 37 hours per week | £26,824 to £28,142 per annum (Scale E) | County Hall, Norwich

Client Finance Services is pleased to offer an exciting opportunity within the Client Financial Affairs Team (CFAT) for an Appointee Assistant.

CFAT provides an Appointeeship and Deputyship Service on behalf of the Executive Director of Adult Social Services, supporting service users who have been assessed under the Mental Capacity Act 2005 as being unable to manage their own financial affairs.

The role involves managing a caseload of Appointeeship work for clients living in residential care. Key responsibilities include:

• Managing the day-to-day financial transactions for Appointee service users, including applying to the Department for Work and Pensions for entitled benefits
• Distributing and monitoring personal allowance payments
• Completing monthly reconciliations of client accounts
• Accurately maintaining service user financial records
• Liaising with service users, their families, and external service providers
• Undertaking general administrative duties, including the allocation and processing of post

If you would like an informal discussion about this role, please contact sarah.clarke@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditionshere.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 27 April 2026 23:59

All other applicants closing date: 11 May 2026 23:59