Job Description

Career Category

Information Systems

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

The Sr Associate IS Engineer position offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) organization. You’ll work on next-generation capabilities and services in Applied AI & Automation using innovative COTS products, open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, in ensuring quality, compliance, and performance across Amgen’s Applied AI & Automation Footprint. Beyond day-to-day operations, you will lead complex initiatives, drive continuous improvement, and serve as a technical point of contact for platform consumers, architects, and cross-functional stakeholders.

The Sr Associate IS Engineer is expected to operate with minimal supervision, lead incident response and platform improvements, and contribute to the long-term platform strategy while ensuring adherence to quality, security, and GxP compliance requirements.

Roles & Responsibilities:

• Own the operational health, reliability, and performance of Intelligent Automation platforms such as UiPath, and Power Automate.
• Define and maintain service reliability practices including availability targets, SLAs, monitoring, alerting, and observability (logs, metrics, traces).
• Lead major incident management, including coordination, root cause analysis (RCA), and implementation of long-term corrective actions.
• Lead platform upgrades, patches, and hotfixes, including planning, validation, rollback, and stakeholder communication.
• Govern releases and environment promotions via CI/CD; enforce segregation of duties and package/code signing.
• Ensure disaster recovery readiness, backup strategies, and resilience testing.
• Own capacity planning, demand forecasting, and proactive scaling strategies.
• Manage and optimize platform licensing, utilization, and cost efficiency.
• Ensure ongoing GxP compliance, validation readiness, and audit support for automation platforms.
• Define and maintain platform documentation including architecture, operational runbooks, disaster recovery, and validation artifacts.
• Lead onboarding, enablement, and knowledge-sharing initiatives for platform users and engineering teams.
• Act as a senior technical point of contact for platform consumers, product teams, architects, security, and infrastructure partners.
• Translate business and product demand into operational priorities and platform improvements.
• Influence platform standards, patterns, and best practices across the automation ecosystem.
• Mentor and guide junior engineers, providing technical reviews and operational coaching.
• Follow Agile and ITIL practices for operational work, including backlog management, sprint planning, and continuous service improvement.
• Track and report operational KPIs such as uptime, MTTR, change failure rate, and license utilization.

Basic Qualifications and Experience:

[GCF Level 4]

• Any degree and 4 to 8 years of experience with software development technologies

Functional Skills:

Must-Have Skills:

• Proven experience operating and leading Intelligent Automation platforms (UiPath, Power Automate).
• Hands-on experience with GxP systems, validation, and audit readiness.
• Experience with CI/CD pipelines, release governance, and environment management.
• Strong troubleshooting, incident management, and problem-solving skills.
• Ability to independently own platform components and mentor junior engineers.

Good-to-Have Skills:

• Experience with cloud platforms (e.g., AWS, Databricks)
• Proficiency in scripting or programming languages (e.g., Python, JavaScript).
• Exposure to agentic AI or AI-assisted automation technologies.

Soft Skills:

• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Ability to influence decisions and drive outcomes without formal authority.
• Demonstrated collaboration skills in cross-functional, global teams.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.