· Excellent (English) Communication Skills to understand and resolve client issues from diverse countries.
· Working with team or individually on multiple issues simultaneously
· Knowledge of Support/Communication etiquettes for general day to day client communication as an application analyst.
· Excellent command over English to translate complex technical stuff in easy to understand client emails
· Reply to Client emails for the reported issues / Queries.
· Communicate with client for ongoing Issues / Product Trainings.
· Communicate and Co-ordinate internally with Development Team for ongoing issues.
· Communicate and Co-ordinate with US and UK team for Client’s issues.
· Work with Client in an online WebEx Meetings for troubleshooting of the issues.
· Prepare Client’s Environment locally i.e. VM with similar configurations at Client side.
· Test and Replicate the Client’s reported Issues / scenarios.
· Perform testing of the Patches, Hot Fixes released to Client in local Environment.
· Work on Support’s in-house Tasks like updating DB, prepare Weekly Reports etc.
Should be flexible to work in Rotational Shift
T3COGNO Private Limited is a HR Services Company that offers end to end HR services and solutions to clients globally. Our vision is - To be a premier global talent services partner that empowers the business and our mission is to provide efficient, impactful and agile services/solutions and make a difference to our clients business. We believe in being an extended service wing for our partners.
We provide Talent Acquisition services including Executive search and Permanent Recruitment at various levels.
T3Cogno acts as a specialized consultant, enabling tailored end-to-end HRO services and is a solution enabler.
Why choose us?
Tailored Recruiting: Our Full Cycle Recruiting service is designed to meet your specific needs, from role design to offer acceptance.
Precision Sourcing & Screening:
We master the art of reaching the right audience, leveraging digital platforms and traditional channels with industry-specific market mapping and benchmarking activities.
Flexible Support:
Whether you need on-demand recruiters or assistance with project-specific hiring, we can scale both Vertically and Horizontally as per demand.
Cost-Efficient & Rapid:
Our Project RPO service is agile and efficient, perfect for seasonal or sudden hiring needs.
Our services streamline your hiring process, save costs, and ensure you attract top talent in an evolving marketplace.
