Job Description

Optimiza is seeking a knowledgeable Applications Technical Support professional to join our dynamic team. This role is essential in ensuring the smooth operation and support of our software applications, assisting end-users with technical issues and troubleshooting challenges. The ideal candidate will have a solid understanding of application functionality and exceptional problem-solving skills.

Key Responsibilities:

• Provide technical support and assistance to end-users utilizing various software applications.
• Diagnose and resolve application-related issues, ensuring timely responses and solutions.
• Collaborate with developers and IT teams to report bugs, suggest enhancements, and escalate issues as necessary.
• Maintain documentation of support processes, frequently asked questions, and knowledge base articles.
• Conduct training sessions for users to enhance their understanding of applications and increase productivity.
• Monitor and analyze support requests to identify recurring problems and develop proactive solutions.
• Stay updated on application updates and new features, ensuring comprehensive support for all software versions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in application support or technical support roles.
• Strong technical skills and understanding of software applications, databases, and networks.
• Excellent problem-solving skills and the ability to troubleshoot issues effectively.
• Experience with ticketing systems and support tools.
• Exceptional communication skills, with the ability to convey technical information to non-technical users.
• Familiarity with SQL, APIs, or application integration is a plus.
• Ability to work collaboratively in a team-oriented environment.

Benefits

• Class A Health Insurance