KCB Bank Group

Applications Support Engineer

KCB Bank Group  •  Republic of Kenya (Onsite)  •  11 days ago
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Job Description

KEY RESPONSIBILITIES:

  • Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.
  • Implement system changes through automation, process changes, management solutions and training.
  • Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
  • Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
  • Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implement policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
  • Responsible for researching, developing and implementing testing methods and procedures. Ensure that products meet the highest quality standards. Monitors and reports on defects.
  • Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

a. Academic & Professional

Particulars

Detail

Specific Field or Qualification

Need Type4

Education

Bachelor’s degree


Computer Science or Information Technology or Information Systems or related

RQ

Master’s degree


Management / IT

AA

Professional Qualifications

Microsoft Certified: Azure

Fundamentals /Azure Administrator

Associate/Microsoft 365 Certified/ITIL

RQ


LINUX Administration

RQ


Database Management

AA

b. Experience


Total Minimum No of Years’ Experience Required
2 Detail

Minimum

No of Years

Need Type5
Operational characteristics of a variety of computer platforms and operating systems in banking applications

2

ES


Applications technical support

2

ES

Operational characteristics, services and activities of an information systems and analysis program

2

DE


Principles and practices of application software installation and support

2

DE


Basic budgeting, contracting, purchasing practices, policies and procedures

1

DE


Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems

2

DE


Principles and procedures of quality assurance and security related to complex, large computer systems and applications

2

DE


Principles and practices of application development and troubleshooting

2

DE


Effective analysis, communication, presentation and customer relationship skills

2

DE


Principles and practices of project management and administration

2

DE


Knowledge of relevant industry (banking) practice

2

DE


Principles of contract negotiation and administration

2

DE

KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation: Group Name Change, Name Change Certificate, KCB Advise on Non-Operating Holding Company, KCB Group Structure, Kenya Gazette Notice.

KCB Bank Group

About KCB Bank Group

KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.

The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.

KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Nairobi, KE
Year Founded
1896
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