Job Description

About the Role

We are seeking an Applications Support Analyst to join our national IT team on a full-time basis. Your primary responsibility will be to deliver innovative solutions that enhance business systems and processes. By leveraging technology, you will aim to boost productivity and improve output reporting.

Key responsibilities:

• Support the development, maintenance, and ongoing management of the firm's core
  Practice Management Systems, Elite3E, and NetDocuments.
• Investigate and resolve application functionality issues, providing support and
  troubleshooting as needed.
• Resolve technical issues and identify necessary modifications to existing applications to meet evolving user requirements.
• Analyse data to identify integrity issues within existing and proposed systems and
  implement effective solutions.
• Assist in the creation of system design and functional specifications for projects.

This role can be based in our Melbourne, Sydney, or Brisbane office.

About You

You are a motivated individual with a Bachelor of Computer Science or a similar tertiary
qualification. You have well-developed analytical and problem-solving skills,
and your excellent communication abilities enable you to effectively convey
ideas without resorting to "tech speak."

Having worked in a similar role within a professional services environment, you bring:

• 0–2 years’ experience in a similar role, or relevant exposure through study, internships, or transferable experience.
• Experience with Legal Practice Management Systems such as Elite3E and NetDocuments, or
  similar.
• A solid understanding of data processing, hardware platforms, and enterprise software
  applications.
• A strong background in database design, and Microsoft Power Platform.

Our Firm

Macpherson Kelley is a national Commercial law firm that thinks differently.
Our people possess a rare combination of commercial acumen, legal ingenuity,
and human insight. That’s why we treat each client’s business as if it’s our
own, delivering intelligent recommendations they can act on.
With offices in Brisbane, Dandenong, Melbourne, Sydney and Adelaide, as well as
international connections through our Pacific Legal Network, Multilaw and
Privacy Rules partners, our lawyers collaborate across practice areas and
borders to take care of any legal issues faced by our clients.

Our People Promise

The best thing about Macpherson Kelley is its people. Really good people and
talented lawyers, in an inclusive, high performing and positive workplace
culture achieve great things. We are flexible and outcome focused in how we
work, so you can get on with the job. Together, we believe in better and are
ambitious for growth, and we understand that growth comes from leveraging all
business and learning opportunities, many of which are delivered through our
practical and commercially focused Macpherson Kelley Business School.
Our benefits include mentoring programs, additional leave options, and
generous parental leave policies. Learn more about building your career with us
at www.mk.com.au/careers.