Applications Support Analyst
The Citco Group of Companies is a worldwide group of independent financial service providers serving the world's elite hedge funds, private equity and real estate firms, institutional banks, Global 1000 companies and high net worth individuals. Citco companies service these sectors around the world by offering hedge fund administration, custody and fund trading, financial products and corporate and trust planning solutions.
The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S), to ensure global support coverage in accordance with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support.
Organizational Relationships
This position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units. The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.
Principal Accountabilities
Applications Support
Administer & resolve support requests coming from application users through Service Desk Ticketing System
Develop and maintain a working knowledge of business applications that we support
Help in preparing user documentation on supported applications and upgrades
Install client components on user machines and assist with resolution of technical issues pertaining to these
Act as liaison between business users, technical support teams and application developers /vendors
Participate in discussions whenever upgrades or new functionality is introduced to the applications
Help in providing useful information that could be used for troubleshooting performance related issues
Participate in the testing and release process with business units for new and improved applications.
About You
Background / Qualifications:
Bachelor’s Degree in technology or equivalent work experience
Mature, proactive person willing to accept responsibility and provide leadership
Ability to work in fast paced, complex Business & IT environments
Well rounded individual possessing a high degree of initiative
Demonstrated proficiency in interpersonal and communication skills including oral and written English.
Previous Work Experience:
Minimum three years’experienceproviding applications support (working in a helpdesk or similar environment) preferably within the Financial Sector required OR
Minimum two years’ Data Management experience, developing SQL queries, extracting, manipulating, and migrating data between application databases for reporting purposes and troubleshooting
Experience working on the technical side, interacting with infrastructure, DBA, process development, configuration and testing teams, preferably with Microsoft Technologies e.g. Dot Net
Good working knowledge of MS Excel, in particular pivot table services and data import/presentation
Knowledge in the following tools or applications desirable
Fircosoft, Exact, Oracle EBS, Box, JIRA, Confluence, Tibco BPM, RedHat Drools, Qlik Sense, Qlik NPrinting
Able to set priorities, to be flexible with a high degree of accuracy
Flexibility in work schedule according to project and business needs
Perform other duties as assigned by the Team Lead.
Other:
Must be able to work in high-pressure environment, either independently or as part of a team
Flexibility in work schedule according to project and business needs
Must be able to organize and prioritize tasks
Flexibility and ability to deal with change
What We Offer:
A rewarding and challenging environment that spans multiple geographies and multiple business lines
Great working environment, competitive salary and benefits, and opportunities for educational support
Be part of an industry leading global organisation, renowned for excellence
Opportunities for personal and professional career development
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.
A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands.
Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.
Our Divisions
Citco Fund Services & Investor Relations
CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.
Governance Services
Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.
Banking, Depositary & Custody Services
Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.
Citco Technology Management
Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
