Wage: $65,000
Ensure POS system in Canada maintains a high level of availability.
Handle and process Identity management in the CARS+ in accordance with the Policy.
Ensure CARS+ trouble tickets are resolved in a timely manner.
Provide CARS+ support to all field users in Canada.
Support field users after hours on an on-call basis on a rotational schedule. Travel to locations in when possible to resolve hardware issues.
Liaise with the CARS+ vendor and prioritize all programming, enhancements and trouble tickets resolutions
Working with the relevant Area managers, their management teams and field user to define business requirements.
Assist with System release and field bulletin communications with the communication administrator.
Ensure acceptance by all stakeholders, through effective Change Management Programs and maintain a consistent CARS+ release schedule.
Work closely with project stakeholders and key users to define project scope, goals and deliverables that support their business needs.
Track project milestones, identify problem areas before they impact the project and coordinate corrective actions / contingency and establishing escalation procedures.
Management of project documentation, ensuring all project documentation is complete, current and stored appropriately.
Define and process all BRD’s (Business requirements documents) for the point of sale applications in Canada
Manage Quality assurance for the CARS+ application.
Present post implementation reviews with Manager, Technology Solutions for all projects to ensure that original goals / requirements are being met.
Deliver to agreed IT SLA’s with stake holders in Canada.
Maintain and monitor all interfaces from CARS+ to the Backend systems (Daily Revenue of Business, Vehicle movement, Tour programs etc…)
Regulation and Compliance
Ensure compliance with policies, standards and procedures (Including PCI/SOX and all other regulatory policies)
Maintain and ensure all the Fees and Tax tables in the POS system in Canada are up to date.
Future of IT:
Serve as Subject Matter expert for the current POS systems in and future Technology transformation programs
Engage in new Technology transformation programs to prepare for the transition and beyond
Coordinate services and programming transformation programs and plans for Canada
Backup support for Manager, Technology Solutions.
Written Communication, Promoting Process Improvement. Quality Assurance testing, Understand software development principles. Be proficient in the use of Business software (Word, Excel, PowerPoint, Visio, Power BI). Demonstrate a high degree of interest for technological progress.
Bachelor’s Degree or Diploma in Computer Science, Information Systems or another related field is desirable
2+ years of IT and business or industry work experience, with at least 1+ year of direct business analysis or end-user support experience.
Proven knowledge on structured project management techniques.
Demonstrated knowledge and understanding of the software industry, technical trends and business environment.
Experience with Business Analysis Methodologies.
Proven ability to meet deadlines while simultaneously working multiple projects
Track record of process improvement
Ability to effectively work with others in a team environment
Good command of English
Basic knowledge of common OS platforms such as Windows and Linux (Optional)
End user support
Quality Assurance testing
Must be a motivated individual who works well under pressure
Ability to multi-task, prioritize and coordinate tasks
Strong customer focus with excellent customer service skills
Innovative thinking with a tenacity for success
Ability to connect functional teams with technical teams to achieve effective solutions
Excellent communication skills with all levels of management, both written and verbal with strong interpersonal and collaborative skills
Ability to prioritize to meet multiple deadlines
Strong negotiation, influencing and problem resolution skills
Troubleshooting skills and thinking out-of-the-box mindset
Strategy and Creativity
Professionalism and Resilience
Business and Commercial
Customer Service Orientation
Results Oriented
Innovation
Continuous Improvement
Agility and Adaptability
Driving execution
This role will be hybrid (on-site and remote) and based in Canada’s HQ Office in Etobicoke, Ontario.
We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Hertz is one of the world’s largest mobility companies, and through its indirect subsidiary, The Hertz Corporation, operates the Hertz, Dollar, and Thrifty vehicle rental brands throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations. Hertz also operates the Firefly car rental brand and Hertz 24/7 car sharing business in international markets and additionally rents vehicles to rideshare drivers through dedicated partnerships with Uber, Lyft, and others. Hertz also sells vehicles to consumers at Hertz Car Sales locations throughout the United States.
