Job Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

This is an opportunity for a Applications Support Analyst to provide support and system improvement for our deal management system, Our Deals, across Australia, New Zealand and Singapore. You will be responsible for providing input on current systems improvements, assist in the testing and deployment of future application improvements, and participate in development and administration of training programs.

Some of your key responsibilities will include:

• Assist with software configuration and user management as required for certain applications in compliance with corporate governance and policies.
• Develop evaluation measures, quick tips, FAQ’s, and other training resources to supplement formal training guides.
• Collect feedback, analyse requests, and use insights and analytics to find trends and potential impacts to the users, products and/or processes. Use this information to define best practices and identify optimisations and improvements.
• Collaborate with the business, software, and systems teams to ensure product and business objectives are met.
• Communicate and escalate application problems and issues to key stakeholders both internal and external to the team.
• Investigate user problems and needs, identify their source, and determine possible solutions.

Qualifications

The skills and experience you will bring to this role include

• 3+ years experience in a similar Applications Support Analyst role.
• Bachelor's degree or equivalent combination of education and professional work experience.
• Creative and innovative; takes the initiative to solve problems and recommend improvements.
• Strength in and understanding of general accounting principles.
• Excellent attention to detail with the ability to handle multiple priorities.
• Creative and innovative; takes the initiative to solve problems and recommend improvements.

What’s in It for you?

• Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025!
• Colliers Balance – helping to manage home and work life.
• Wide range of benefits designed to support your career, wellbeing, and lifestyle.
• Industry leading leave –including additional paid leave, volunteering, and loyalty leave.
• Formal career development & recognition programs.
• Innovative technology & tools to drive your productivity.

Additional Information

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

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