Job Description

The Company:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning and operating highly efficient, cost-effective wholesale, colocation and cloud data centres. Each of our facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data, Data runs on STACK.

The Position:

Reporting to the Manager, Corporate IT (APAC), the Applications Support Analyst supports the day-to-day operation of key business applications. This role is responsible for managing new application access requests, onboarding new users, troubleshooting application issues, and assisting with configuration and maintenance under the guidance of senior team members.

The role is hands-on and customer-focused, working closely with internal stakeholders to ensure applications are stable, secure, and used effectively across the organisation.

This is a unique opportunity to join STACK Infrastructure Australia at the business’s very beginning in Australia and APAC, while also being part of STACK Infrastructure, a fast-growing global Hyperscale leader in the high growth Data Centre sector. We are an energetic, collaborative and dynamic team offering a tremendous career opportunity in an organisation that values work life balance.

Areas of Responsibility:

• Act as a first point of contact for application-related incidents and service requests.
• Troubleshoot common user issues (access problems, configuration errors, basic performance issues) and escalate where necessary.
• Monitor ticket queues and ensure requests are actioned within agreed SLAs.
• Document resolutions, workarounds, and known issues in the knowledge base.
• Process new user access requests in line with approval and security processes.
• Onboard new users to applications including account setup, role/permission assignment.
• Offboard users promptly to maintain security and compliance.
• Maintain accurate records of user access and licensing.
• Perform routine administrative tasks such as configuration updates, basic data maintenance and user role management.
• Assist with application monitoring and routine health checks.
• Support minor configuration changes (e.g. fields, views, workflows).
• Assist with testing of changes, patches, and upgrades before release.
• Provide clear, timely updates to users and stakeholders on ticket progress.
• Maintain and update user guides, FAQs, and process documentation.
• Identify recurring issues and suggest process, training, or configuration improvements.
• Contribute to end-user training and onboarding materials.

Must-have Qualifications / Experience:

• 2–3 years’ experience in an IT support, service desk, or applications support role.
• Hands-on experience administering Microsoft 365 (e.g. Exchange Online, Teams, SharePoint, OneDrive) for user onboarding/offboarding, permissions, and basic configuration.
• Hands-on experience with Microsoft Entra ID (Azure AD) for identity and access management (user accounts, groups, roles, security groups, MFA where applicable).
• Familiarity with ERP and CRM systems (e.g. NetSuite or similar ERP; exposure to common CRM platforms is beneficial).
• Basic understanding of business applications and SaaS platforms.
• Experience with user account management and access/permissions administration.
• Familiarity with ticketing/ITSM tools (e.g. Jira Service Management, ServiceNow, Zendesk, etc.).
• Strong troubleshooting and problem-solving skills with good attention to detail.
• Clear written and verbal communication skills, including the ability to explain technical issues in simple terms.
• Demonstrated ability to manage multiple tasks/tickets and prioritise effectively

Nice to have:

• Exposure to one or more of: Procore, NetSuite, PagerDuty, Celigo.
• Understanding of basic ITIL concepts (incidents, requests, changes, problems).
• Relevant IT-related qualification (certificate, diploma or degree).
• Entry-level certifications (e.g. Microsoft 365 Fundamentals, ITIL Foundation, NetSuite or similar SaaS admin).

This might be right for you if:

• You enjoy helping people solve problems and get satisfaction from “fixing things”.
• You’re early in your IT career and keen to build deeper skills in business applications and SaaS platforms.
• You’re organised, able to juggle multiple requests, and comfortable working from a ticket queue.
• You naturally document what you do and like leaving things clearer and more orderly than you found them.
• You’re curious and keen to learn tools.
• You communicate clearly, are comfortable asking questions, and know when to escalate.
• You care about security, follow processes, and understand the importance of correct access and permissions.
• You like working in a collaborative team environment and contributing to continuous improvement.
• Have the agility to drive principals of transformation, change and innovation.
• There may be a requirement to work additional hours from time to time.
• Interstate travel may be required.

Why STACK:

• We offer a competitive compensation package with strong benefits.
• We have a culture of appreciation and recognition.
• We are passionate about what we do and have fun doing it.
• Be part of the growing business and make an impact.

STACK is an Equal Opportunity Employer. ALL qualified applications will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identify and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by law.