Job Description

About the Company

The leading distributor of radiopharmaceuticals, medical devices, and nuclear medicine/science solutions to the healthcare and research markets in Singapore and the region.

About the Role

The Applications Specialist/Product Specialist plays a pivotal role in the company, as a knowledge hub you will be ensuring seamless communication between their valued customer, sales team, and technical service team. Strong communication skills, technical proficiency, and a deep understanding of healthcare technologies are essential for success in this role. This role plays a key part in ensuring the functionality, compliance, and optimal performance of medical device applications and alignment with business objectives.

Responsibilities

• Provide technical support for pre-sales activities, such as product demonstrations, participate in exhibitions, and provide support to sales and marketing for all brands within the company portfolio
• Be accountable for all pre-sales and post-sales application support and the on-site training to customers and stakeholders in designated markets/regions
• Provide post-sales applications support for customers, ensuring customer technical satisfaction and effective utilization of systems and reagents
• Communicate with the sales team to ensure all business needs are met, manage client requests, and provide problem-solving solutions
• Keep up to date with current products and research trends and support internal training sessions to ensure product knowledge is at high levels within all relevant parties
• Provide the voice of the customer to internal teams on product performance, implementation, and development areas, and identify training and documentation gaps
• As a customer-centric person, you will build and maintain a good business relationship with customers and various stakeholders

Qualifications

• Relevant tertiary education in Biomedical Sciences or a related discipline

• Min 1-3 years of similar experience or 3 years experience in healthcare is preferred

• Strong analytical, technical troubleshooting, and presentation skills

• Highly motivated with strong problem-solving skills

• Pays great attention to detail and accuracy in work and takes pride in delivering a high-quality output

• Quick learner, team player, and ability to work independently

• Customer-focused/Strong networking skills.

• Must be willing to travel (est. 20%) regionally and internationally as required

• Excellent communication and interpersonal skills